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_Melanie_Espina_
Participant
July 8, 2007
Question

Cannot find Digital Editions Folder

  • July 8, 2007
  • 56 replies
  • 45437 views
Whenever I try to open the program, I get the message "Cannot find Digital Editions Folder". The program appears to be open to me, however it is completely unusable. My e-books appear as blank gray books, and I can't open them or read them. I've un-installed and installed the program 3 times. Someone please help! I want to read my books.
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    56 replies

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    Rache1
    Participant
    December 6, 2009

    I have a similar problem. How can I change the default folder? I presume from the posts above that we can't?

    I don't like it when software dumps more folders in "My Documents", and I need the flexibility of an alternative location for backups. Every man and his dog is dumping stuff into My Documents these days. Soon we won't be able to recognise the folders we want in amongst all the folders dumped there by inflexible software packages.

    L
    Lee555551
    Participant
    November 22, 2009

    Me too, same problem! Vista home premium SP2, Sony PRS505 reader, ebook library 3.0.0, digital editions 1.7.1.  Every time I open it, it says it can't find the folder, yet it is there in the C: root directory the whole time, and indeed if I delete it, running digital editions promptly recreates it (empty), but still says it cacn't find it.  Worked through all the suggestions here, no dice.  Checked the permissions, firewall pass through, compatibility etc. No good.  Tried putting a copy of the folder everywher, in My documents, in users, in users/documents, you name it. Given it full administrator permissions, nothing at all.  Can't submit a web support case as suggested 'cos it wants my serial number and the instructions to get it from the splash screen on "about..." don't work.  The Adobe support  tech note says "Ensure that you have write permissions for the location to which you redirect the My Documents folder." but doesn't tell you how to do this!

    This is ridiculous. Without a fix to this stupid problem you can't read any books you buy for the machine!

    ADOBE, PLEASE HELP YOUR FRUSTRATED USERS!!!!

    S
    Steenvos
    Participant
    September 8, 2009

    Recently I had the same problem running Vista SP1. Documents folder was redirected to the root of another disk. Digital Editions cannot make or recognize a digital editions folder in the root . So I made a new Documents folder in the root and moved all the content to that folder. "My Documents"m is now not directing to the root of a disk anymore. And DE works!

    P
    Polyneuron
    Participant
    October 5, 2009

    Installed DE on two machines and have the same problem on both.  Both running Vista (one Home SP2, one Ultimate SP1).  Documents folder not in root, not moved at all on one machine. One machine has Reader 8, other does not have any flavour of Reader at all (because I was hacked off with this sort of thing I use something that WORKS).  Installed and reinstalled from web and stand-alone versions (twice).  This situation is appalling.  I now have a £30 file that I cannot read and I very annoyed.

    D
    dat1959
    Participant
    July 11, 2009

    I downloaded this software a couple of days ago and am also having this issue.  I've tried everything listed above to correct it, and I still continue to get the error.  I checked the knowledgebase, and made sure I had write access to the folders.  Nothing works.  I get this message when I try to open Digital Editions, and also when trying to download books.

    I am running Vista on a HP laptop, sole user, no network.

    Help!!!

    A
    Anonymous
    February 24, 2009
    Thanks Bentley, I just opened a support case.. Hope it will get fixed soon so I can enjoy my eBook as opposed to going back to paper ;-)
    A
    Anonymous
    February 23, 2009
    We are under the impression that we resolved this in the 1.5 release of Adobe Digital Editions last year.

    You should -not- have to create the "My Digital Editions" folders yourself. Those should be created when you install the program.

    However, they would not be in the path you've noted. It would be inside your "My Documents" folder, not on the root of C or D.

    This could be any number of path related things. Open a web support case at http://www.adobe.com/support/digitaleditions.
    A
    Anonymous
    April 11, 2009

    BWolfe said "We are under the impression that we resolved this in the 1.5 release of Adobe Digital Editions last year"...

    Well, you're under very bad impression. You hadn't resolve this in 1.5, nor 1.6 nor latest 1.7 version.

    As UniIFF said in other topic: Adobe is unable to code programs that accept any user configuration that Windows supports... Very sad, and very true...

    In my case - as you can see in attachment screenshot - "My Documents" aka "Personal" is located directly on "E:" drive (because I like this way...).

    A
    Anonymous
    July 1, 2009

    I've got the same problem, have just downloaded and installed Digitial Editions and this error has popped up, even though I can easily find the folder manually, so I know it's there.

    I'm using Vista Home Premium, and it's a standalone computer, on a small home network, although no one but myself needs it.

    It's a pity to see that there aren't really any soultions that I've read that fix the problem.

    Also disappointing that there isn't any other software I can use to read this e-book I've just downloaded.

    A
    Anonymous
    February 21, 2009
    I have the same problem with the error message "Could not find Digital Editions folder." and just can't figure out how to fix it... I created
    C:\My Digital Editions\ and also D:\My Digital Editions\ and another one on the desktop but that did not fix the issue.. so I bought my book and can't read it.. anyone can help here? I'm using Vista Home Premium.

    Cheers
    Antoine
    A
    Anonymous
    February 21, 2009
    I have the same problem with the error message "Could not find Digital Editions folder." and just can't figure out how to fix it... I created
    C:\My Digital Editions\ and also D:\My Digital Editions\ and another one on the desktop but that did not fix the issue.. so I bought my book and can't read it.. anyone can help here? I'm using Vista Home Premium.
    Cheers
    Antoine
    _
    _matzede_
    Participant
    February 18, 2009
    I do have the same problem, I've installed "Adobe Digital Editions" (German) on a "Windows Vista Business" (English) installation.

    I keep getting the message "Digital Editions-Ordner nicht gefunden." (same stuff in German).

    The folder "My Documents" points to a hard drive (HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Personal = "X:\"), the user logged on has full control on this drive and I created the folder "My Digital Editions" manually in the "My Documents" folder (X:\My Digital Editions\). But the message won't go away? Seems to be the same situation as the poster in post #27, "My Documents" points to other partition/hard drive.

    Is this a problem which Adobe didn't get under control in over a year now? Are there any ideas how I can fix this?
    _
    _HansDF_
    Participant
    February 15, 2009
    New computer. New installation. Windows Vista. Unfortunately I get this message again. And creating a 'Digital Editions' folder in 'My documents' (= D: = another partition then the C: where Adobe DE is installed) doesn't help. Is there a workaround? Why is this problem after a year of development still occuring? Thanks for your help!
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