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Participant
July 8, 2007
Question

Cannot find Digital Editions Folder

  • July 8, 2007
  • 56 replies
  • 45438 views
Whenever I try to open the program, I get the message "Cannot find Digital Editions Folder". The program appears to be open to me, however it is completely unusable. My e-books appear as blank gray books, and I can't open them or read them. I've un-installed and installed the program 3 times. Someone please help! I want to read my books.
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    56 replies

    Participant
    January 22, 2008
    Hi

    I've just intalled Digital Editions and have had the same problem.

    I don't have a Digital Editions Folder in My Documents. I have this mapped to a different partition and it doesn't seem to have picked this up on installation.

    Cheers
    Inspiring
    November 26, 2007
    I have been away for a week or so, but I am not seeing any emails from Gintare. I will send a direct email to Gintare M
    Participant
    November 15, 2007
    ok, sorry i see you didnt delete my previous message.. I'm just tired of trying to solve this problem all evening today myself...

    so..
    Participant
    November 15, 2007
    hey Mr. Ric,

    why did you delete my unhappy messages about Adobe digital editions? You also say to write you an email personally, to those who encounter problems..so i did write you an email..but no reply....

    so how long it will last till you delete this my message in the forum too and appear as nothing wrong is happening/ you r solving the problem (which you don't)..
    Inspiring
    October 25, 2007
    Could the people encountering this problem please submit a support incident at www.adobe.com/support/digitaleditions/? Thanks.
    Participant
    October 25, 2007
    We were trying to sort out this problem for staff at an NHS Education Centre and still couldn't get to the bottom of it; on some PC's it will work for some users, on others it won't. Absolutely ridiculous ... and no help from Adobe. Its cr*p software like this that causes us no end of problems, wastes extortionate amounts of time and makes us look bad infront of customers... and all down to the dreaded curse of DRM/Adobe.
    Participant
    October 24, 2007
    that is terribly, horribly annoying... i have spent three evenings after work trying to donwloan, uninstall, etc. adobe reader 7 and 8 so that i could read abode digital editions book.. but the not "could not find digital editions folder" still appears and apperas... i cannot say how angry i am with this terrible nonsence and waist of time.
    Participant
    September 21, 2007
    Same error message running on:

    Windows 2K (SP4)
    Adobe Reader 8

    If one user (with admin rights) logs in get above error; any other user logs onto same machine (including those with non-admin) works fine. Have tried re-installing DE; still nothing.
    User having problems appears to have all the same folders/permissions as other users. Very frustrating.
    Participant
    September 1, 2007
    Indeed, that worked fine. I downloaded Digital Editions in Firefox on a Windows XP (Toshiba Qosmio - Intel CPU). Normal user. The 'My documents' folder is on a external drive E: Maybe that's the reason why it didn't create a Digital Editions folder.

    Anyway, to the people of Adobe: If you give an error message like 'Cannot find the Digital Editions Folder' it would be better to tell us where this folder should be.

    It's a good thing this forum was here.

    Thanks
    Hans
    Participant
    August 7, 2007
    Thanks Chris

    That seems to have worked!! Simple yet very effective!!!

    Cheers
    Chris C