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_Bhupesh_Patel_
Participant
November 22, 2008
Question

Downloading Digital Editions

  • November 22, 2008
  • 30 replies
  • 6508 views
I've recently purchased an ebook and cannot access it b/c Digital Editions will not download. I've been trying for 2 days. The first day, it would do nothing, no message, no activity. Just sit there like I hadn't even clicked on Launch. Today I've tried again and every time I try, it tells me that it has run into an error and I need to shut down.

Any suggestions on how to get this downloaded? Or do I need to return my ebook??

Thanks
    This topic has been closed for replies.

    30 replies

    A
    Anonymous
    September 22, 2011

    Hi

    Wondering why I can't download Adobe Digital Editions to a MacBook Air.

    A
    Anonymous
    February 3, 2009
    If you are having problems with the Flash based installer, you can try the standalone installer available at http://www.adobe.com/devnet/digitalpublishing/
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    _beth_matthews_
    Participating Frequently
    February 3, 2009
    NSF

    I have an Intel MacBook Pro 10.5.6. Safari is not compatible with this Adobe product (nice payback). I downloaded Firefox 3.0.5 and everything has been working for me now.

    it took me a long time to get to this solution. good luck.

    b
    _
    _nospam_forus_
    Participant
    February 3, 2009
    Jim, Sean and Friends,

    Huh? Downloaded digitaleditions1x5.exe file only works for Windows. What do the Mac users do? I have an Intel MacBookPro 10.4.11 Firefox 3.0.5 and Adobe Flash Player 9
    _
    _Sean_Vostinar_
    Participant
    January 18, 2009
    Jim,

    Count me as another who couldn't get the downloader to work.

    Press yes to download... [Yes]
    A download error occurred. Try to download again? [Retry]
    Press yes to download... [Yes]
    A download error occurred. Try to download again? [Retry]
    Press yes to download... [Yes]
    A download error occurred. Try to download again? [Retry]
    Press yes to download... [Yes]
    A download error occurred. Try to download again? [Retry]
    ...ad nauseum.

    Same result on IE, FF, and Safari, so if the app is otherwise functioning properly, I'm guessing it's a firewall problem, but then why is this downloader trying to use a port I would have blocked?

    I followed the link to the Zip file in #4, and everything seems fine and dandy, but this experience was silly. The app needs to offer a plan B. The KB doesn't cut it, because the article title doesn't describe my problem. I would have never solved this but for the dumb luck that this thread was updated recently. The end user needs options when things go wrong, like a link to a less snazzy download page when the flash thingee doesn't work after a few tries.

    Regards,
    Sean
    _
    _Sandra_Hurlong_
    Participant
    January 14, 2009
    what do I have to do to download DE on an Intel Macbook running 10.4.11? Adobe Customer Service suggested uninstalling DE 5.1. It didn't help. I have both Firefox and Safari with the latest update of Flash Player.

    Sandi
    A
    Anonymous
    January 14, 2009
    Steve,
    Your proposed workflow is not supported. As part of the install process a internet connection is REQUIRED on the machine that you wish to install ADE on. To install on this on your Windows PC you will need to connect it to the Internet.

    --
    Jim Lester
    Adobe Systems
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    _Steve_Blumling_
    Participant
    January 13, 2009
    I am trying to download Digital Editions on my Linux computer to install on my Windows XP computer. The Adobe website doesn't allow me to download the software because you have to press a button on the download page that checks for a valid operating system on your computer from the Adobe website. What idiot thought of that? Or should I say didn't think that someone might use a computer running another operating system besides Windows to download a files to install on a Windows PC? I ask this especially since Linux is less vulnerable to malicious attack from the Internet then Windows. Its certainly a better choice for downloading files and for Internet access.
    Please contact me back ASAP about how to download this software so that I can install it on my Windows PC. I have a dozen Adobe ebooks that are useless to me right now!!!

    Get with it Adobe! You use to be a sharp company.
    _
    _Steve_Blumling_
    Participant
    January 13, 2009
    I am trying to download Digital Editions on my Linux computer to install on my Windows XP Computer. The Adobe website doesn't allow me to download the software because you have to press a button that checks for a valid operating system on your computer from the Adobe website. What idiot thought of that? Or should I say didn't think that someone might use a computer running another operating system besides Windows to download a file to install on a Windows PC? I ask this especially since Linux is less vulnerable to malicious attack from the Internet then Windows. Its certainly a better choice for downloading files and Internet access.
    Please contact me back ASAP about how to download this software so that I can install it on my Windows PC. I have a dozen Adobe ebooks that are useless to me right now!!!

    Get with it Adobe! You use to be a sharp company.
    _
    _Allan_Jay_Collins_
    Participant
    January 12, 2009
    The only thing I can say about all these comments is Thank God its' not just me! I have wasted almost all day trying to download using Adobe, can't get my comouter authorized, got some guy in Mumbai (poor bastard) who led me to this chat room since he had no technical support to offer. I just hope one of those Adobe execs got an E-Book for Christmas and tries to use it with his own Adobe programme! The Sony e-book store works well but Adobe has got lost in India!
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