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Participant
November 22, 2008
Question

Downloading Digital Editions

  • November 22, 2008
  • 30 replies
  • 6508 views
I've recently purchased an ebook and cannot access it b/c Digital Editions will not download. I've been trying for 2 days. The first day, it would do nothing, no message, no activity. Just sit there like I hadn't even clicked on Launch. Today I've tried again and every time I try, it tells me that it has run into an error and I need to shut down.

Any suggestions on how to get this downloaded? Or do I need to return my ebook??

Thanks
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    30 replies

    Participant
    December 28, 2008
    The downloaded file is on your computer and its name is digitaleditions1x5.exe, but because of a glitch, you are going to have to literally find where the file is on your computer then run it. Use the Vista search feature to find the file location, or if you know how, use the following path to find the file:<br /><br />C:\Users\<your username>\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\digitaleditions1x5.<br /><br />Also, detailed (albeit complicated) instructions can be found at:<br /><br />http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403051&sliceId=1
    Participating Frequently
    December 20, 2008
    Since i received no answer from adobe about this infuriating situation i began to backtrack to see if i could go around my issue...which is: i am mac based, use safari, downloaded my first ebook no problem. then found that i could not open with acrobat so downloaded DE. i was one of the fortunate ones who was able to do so with no problems. BUT DE would not recognize the book (.acsm file). so i went to many sites/forums/ help pages etc. one caught my eye...adobe says it is something to do with safari and how it recognizes the file. so they recommend doing this programmer-like (in my mind anyway) digging in your computer to rectify this problem.

    i downloaded Foxfire instead. got the file and was able to open it in DE. i downloaded the book about a month ago...

    i would suggest paperbacks or kindle. this is ridiculous.

    good luck.
    Participating Frequently
    December 12, 2008
    jim lester please help me now. i have successfully downloaded DE 1.5(6) to my macbook pro and can read some digital booklets. i purchased an ebook (.acsm) and can not read it.

    i have had several questions from adobe support people but no one ever got back to me.

    please help!

    beth
    December 11, 2008
    Thank YOU Jim Lester!!!!! I was so frustrated and ready to scream. I clicked on your post-link, DE downloaded and installed in seconds. I can finally read my ebooks.

    Anyone still having problems, this is the SOLUTION.

    AGAIN THANK YOU! 1,000,000 thank you's.
    Bella
    Participant
    December 11, 2008
    Can not download DE 1.6 to my Macbook Air running the latest OS X. I keep getting an error saying it can't write to my hard drive because it is not available. Any suggestions?
    Participating Frequently
    December 1, 2008
    i sent this ebook to you once beforenot sure if it got through to you. i tried again but the attempt is "aborted" or i get a bounce-back message telling me to post a message thru the website. how should i send the book to you?

    downloaded DE 1.6 and can read other files thru it.

    i am on a mac platform.

    beth
    Participating Frequently
    December 1, 2008
    Hi Beth,

    Can you Send me the books which you have tried to opened in digital editions but couldn't. Let me check it and if there is any issue in opening the book or the digital editon i will sort out with that.

    Thanks
    Arvinder
    Participating Frequently
    November 28, 2008
    i downloaded 1.6. it does not read the .acsm file that i sent you.
    Participant
    November 28, 2008
    That's my point, internet download DOESN'T work!
    Participating Frequently
    November 28, 2008
    Hi,

    If you have internet connection then go to adobe site and get it downlowad online version 1.6. It will definately work.

    Thanks
    Arvinder (E-Book Expert)