Participant

Question

e_adept_core_key_scramble

Forum|Forum|1 year ago
September 18, 2024
68 replies
68590 views

This started happening this evening after downloading a new epub this evening.

There is 0 reference to this online.

Any help?

This topic has been closed for replies.

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D

d_6072

Participant

I have the same problem... chatted with a google bot and it told me in the next 24-48 hours it should be resolved. Let's see..

C

Chelsea25840907b2g4

Participating Frequently

I doubt it. They said the same thing with me and now it's resolved but it
wasn't fixed at all. I just returned my books i bought with them and bought
through Kobo.

D

d_6072

Participant

Yes you are right. I never purchased a book on Kobo. The download option of the book I'm interested in is:

Download options: EPUB 2 (Adobe DRM)

ChatGPT tells me that this is also DRM-protected. Do I understand it correctly that the process is the same but Google seems to struggle to verify that I can read it whereas with Kobo this verification currently works?

E

Enlightened_think9847

Participant

Also having the same issue with books recently bought on Google. Have tried contacting Google and Adobe and haven't received any useful feedback from any. Just the basic "try to install/reinstall, restart your computer" etc.

С

Сергій5CC9

Participant

Hello,

Same here, got the

Unable to download
Error getting License. License Server Communication Problem:
E_ADEPT_CORE_KEY_SCRAMBLE

for recently purchased google books.

E

e_canuck

Known Participant

Google Play *free* epubs download okay
I've been waiting for my BookBub daily bargain email to offer a free/no charge ebook as they sometimes do. I've noticed the freebies (whether from Google or other ebook sellers) seem to always be DRM free, rather than DRM licensed with no payment required. They download directly to one's device without any involvement of Adobe Digital Editions. I selected this one (Silent Trail by Blake Pierce) from Google Play just now and there were no issues downloading the epub from Google. The problem is definitely in their DRM licensing system.

B

bjanu

Participating Frequently

Some of the books, free or paid, are DRM free. It all depends on the publisher. I went through Google's free section and downloaded several books. Those free books that had epub DRM, did not open in ADE. Same error.

There is something with Google's licensing system that ADE has a problem accessing.

Y

Yesun32842776hwdi

Participant

Sep.9.29, same issue, still not been fixed yet.

M

MarathonWoman

Participant

I have this same issue with Google Play ebooks purchased on Sep 26. The issue appears to be recent because I was able to successfully use ADE for my Google Play ebooks purchased last month on Aug 27. Today, I purchased the same ebooks on Kobo and ADE worked fine with them. So looks like a Google Play issue. I have contacted Google Support and they have escalated the issue. I will post an update if learn anything helpful from Google.

M

Mythrandir35915952ddeq

Participant

I have exactly the same problem

Export epub from google play

and can't open epub with Adobe digital edition

error: e_adept_core_key_scramble

I

Ian.666

Participating Frequently

same problem!!! somebody please HELP

V

vict0ry

Participant

I exported an .acsm from Google Play Books and when I tried to open it in Adobe Digital Editions, I got this. For your reference I authorized with my Adobe account (instead of Google) because the Google one didn't exist.

M

massimo_8994

Participant

Refund obtained immediately.

But I wanted the book!

W

wim_7611

Participant

Like many, I have the exact same issue. Problems only presents itself with books bought through Google Play Books, other sources all work fine.

Left a remark on the google support forum as well, looks like a few of us are complaining here and there to get the message through to Google. Hope they take this seriously...

M

muussi_8418

Participant

Same issue here. Tried with two PCs and with fresh ADE installation.

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