e_adept_core_key_scramble

i had the same problem today (22/09/2024) 

quite unfortunate since i go on vacation tomorrow and wanted to download a few new books on my ereader.

i tried it as a pdf file and that seems to work but i dont have any information on my chapters or boookmarks..

Hello all in this thread. I've had the same exact problem with attempting to download epubs from Google Play Books via ADE this week (Kobo books download fine) and I've contacted Google Support Services. I had a shockingly hopeful conversation with a CSR named Jorge linking this Adobe community thread and pointing out the standoff btwn Google and Adobe and also that it's Google I've given my money to and wouldn't it be a shame if I couldn't buy books from Google ever again and they've escalated this issue to Google "Specialist" and "Engineering" departments. Awaiting an outcome. I have been promised a refund if a fix doesn't happen soon. 

I asked Google by email (googleplay-support@google.com) for a refund for the book so I can buy it at a different ebook seller and they are giving me a boilerplate reply, so far.  I mentioned this page and all the other people having this recent problem with them only, and only recent purchases and they're going way overboard on how much they are friendly and want to help.

" Hi (my initials),

Thanks for writing back to Google Support!

This is Jelyn, your Google Support Assistant for today. I hope you are well and safe!

I understand that you are reaching out to us about your Google Play book that you have purchased through Google Play and I'm sorry to hear you seem to be unable to export the book into your desired format. I know how important it is for you to have the issue resolved. No worries, let me help you out to the best of my abilities.

To get you the best help, I'm going to forward your case to one of our specialists. They'll take a look at what we've gone over and email you with an answer or next steps soon. 

If we miss something and you need further assistance, we also have a Help Center to assist you in Google Play Help or through Google Chat Support.

You can consider me a friend here at Google who is always willing and happy to help you with your concern. If you have any questions, don't hesitate to ask. I really appreciate your kind understanding. 

I wish you a good day and please stay safe, (my initials).

Within 48 hours of our last interaction, you may receive a short survey through email. We’d love to hear your feedback about our interaction today and your overall experience with Google support."

"

The same problem occurs with the EPUB file purchased on Google Play Books. The PDF works fine.

This happened to me to today when trying to open a couple of ebooks I bought from Google Play Books so I could read it on my Kobo.  Tried uninstalling ADE on my computer and reinstalling, tried downloading the ACSM again from Google Play, unauthorizing and then reauthorizing with my Adobe ID on my computer--none of it has worked.  Am so disappointed.

It's a party! This started for me a couple days ago, maybe Tues this week. I am 100% convinced this problem is at Google. Like some others, I tested by buying a book elsewhere (ebooks.com) and ADE did what is supposed to do. I'm fortunate enough to be OCD about keeping copies of everything, so I have nearly all the books I've purchased already downloaded. But there are some that I was not able to get before the error appeared, and those probably are lost to me.

No support from Adobe, and worthless support from Google. This was a blow to the forehead with  a 2-by-4: these megacorps couldn't care less about these issues. The e-reader has its uses, but I don't see the service for users improving.

I will try again to retrieve my books in a day or two, and again later, and so on. The light bulb may switch on somewhere, at some point, and the problem get fixed. It's happened before.

Yeah, same with me. I almost exclusively buy my books from Google Play, and have had no problems loading them onto my Kobo until yesterday.

Recently, I purchased 4 books and yesterday tried to put them on my Kobo. Got that error message: "License Server Communication Problem: E_ADEPT_CORE_KEY_SCRAMBLE" However, the book I bought last month, and all other previous books, can be opened without a problem.  Not sure what is going on with these newer books. I tried all of the recomendations from uninstalling to reauthorizing - I even downloaded an older version of ADE. Nothing worked. I believe this to be a Google problem, but trying to get Google to respond is futile. 

Same issue here. 

Running into the same error when trying to open a Google Play Epub file 

I've reported this issue to Google Play Support. Seeing here that Google provided no help so far, I've decidede to report the issue to Adobe. But I can't find how to do that. Does anybody have any form or email of Adobe's support?