Participant

Question

e_adept_core_key_scramble

Forum|Forum|1 year ago
September 18, 2024
68 replies
68590 views

This started happening this evening after downloading a new epub this evening.

There is 0 reference to this online.

Any help?

This topic has been closed for replies.

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mattv76677953Author

Participant

Adobe chat support told several of us to post here and they won't help. So is it just for us to complain that a piece of their software doesn't work or will someone from Adobe acutally look here and address it?

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ukros

Participant

The problem seems to only affect books purchased from Google Play Books, which suggests it's Google's problem, not Adobe's.

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juliam38400850

Participant

Same problem here. Have tried all that Google-support suggested without any result. Hope this gets resolved. I had a similar issue a couple of years ago and after a few days the books uploaded great again by magic.

U

ukros

Participant

I have the same problem, with a book bought on the 17th from Google Play.

I've spent most of the 18th and yesterday afternoon on Google Chat, sending endless screenshots.

Twice I ran into the dreaded E_GOOGLE_DEVICE_LIMIT_REACHED and they reset the account. I've jumped through all sorts of hoops including removing Play Books from both my phones and deleting the book from my library.

Twice they've promised to email me a solution, the one reply I've had so far did not help. I can easily use ADE on books that I've bought in the past from Google and I downloaded one of the Adobe sample ACSMs and that worked without issue.

I'm so relieved to find this thread and realise that this isn't just my issue - it's Google's. I hope they sort it out soon - I'd like to be able to read my book!

rodochopper

Participating Frequently

i feel you my friend but the issue is from adobe... check the last coment here to an alternative solution with calibre

B

bjanu

Participating Frequently

If it were Adobe, the issue would occur no matter where the books were purchased. The issue only happens with epubs that are downloaded from Google play.

E

Electric_neighbor5F85

Participant

Same error with the ebook I bought today from Google Play, google support had no answer either

social_Cascade6C1A

Participant

I have exact same problem today (20th Sep, 2024), fail to download (both on core_key_scramble error) on both ADE android app & PC version ADE.

After contacting with Google online support, I follow their troubleshooting instructions patiently (for the love of god, I have brought more than 500 books from Google Play Books over the last couple years and export most of them already, but anyway...); while I don't believe their troubleshooting works for this particular issue (otherwise we won't have such thread here), I still do every steps as the support staff asked.

Re-download books and re import for multiple times, then deauthorization and uninstall ADE, download latest (supposed but I don't think my previous install is any older than current one) and reinstall, reboot PC then try redownload books, eventually ... I got my error message CHANGED from "E_ADEPT_CORE_KEY_SCRAMBLE" to "E_GOOGLE_DEVICE_LIMIT_REACHED". **yawn**

(note that I also have 560+ books from different Kobo stores, 100+ books from another local ebook stores, and my latest attempt to import my latest Kobo purchase went through without a single problem.)

I also try opening a website to "test if I can connect to Adobe activate site" (which I got a 404 error - I went on to test from various country via VPN also got 404... go figured), then try contact with Adobe support as Google support adviced. Eventually Adobe support say ADE is free product so no support provided, and point me here ( Thank you to point me to where I started! )

Anyway, Google support then promised they will reset the "device limit reached" books and maybe escalating the original issue (E_ADEPT_CORE_KEY_SCRAMBLE) to different people and hopefully I'll got answer in 24-48 hours time. I don't have much hope, through.

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czl_2706

Participant

I also have the same problem (18th Sept 2024). I received an answer from Google support that the problem is from Adobe, but I explained to them that only the latest .epub files from Google Play Books have this problem. I tried .epub files from another site and from last year's Google Play and I had no problems, but they insisted that the problem is not theirs (they are experts in Google Play...)

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zara_6438

Participant

I am also experiencing this issue. I have contacted Google, but they were unable to resolve it. They advised me to reach out to Adobe, stating that messages starting with "e_adept" are from Adobe, while errors from Google start with "Google." When I contacted Adobe, they simply brushed me off, saying that they would only provide further support for paid items, and for general enquiries, I should ask in this group.

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cheese_6482

Participant

I have the same issue. Thought it was because i added it to a different ADE gmail account but i re-authorized with the correct account and it persists.

O

olena_5444

Participating Frequently

I have the same issue.

D

d_6413

Participant

Same issue. Noticed yesterday, September 18 around 4pm-ish. I had been able to process .acsm files with no issue just 4 days prior.

Tried to export and run with key removed from Windows Registry Editor, no change.
Tried to uninstall, and reinstall, no change.
deauthed, uninstalled, reinstalled, authed with adobe ID, no change.
Just Deuth and reuth w/ Adobe ID, no change.
Tried other browser, no change.

Only had issues with .acsm files downloaded via Google Play (AFTER 9/14, but noticed 9/18)

Files from as recent as 9/14 work, and can be removed and readded with no issues, also .acsm, also from Google Play.

Hoping this saves someone attempts. Hopefully it is fixed soon.

S

sjoerd_0007

Participant

I have the same error, already tried re-authorization, exported again from google play books. I keep getting this error

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Topazbadge

Participant

Same problem. no way to solve it. I've tried to apply several suggestions but all was not worked for me.
1> timesync check and set NTP server

2> re-register
3> change file path under simple path like c:\temp

4> Opened ticket to Google and if there is any issue from google playbook. > no issue.

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