Hi!! Several weeks ago I reported a problem with ADE when I tried to open an ebook who I bought from Google Play … (I rememberd you that I didn't have any question with ebooks of KOBO or Others). I just received the following email from GooglePlay and the Issue was solved. (I'm a total-Mac User (MacBook Pro; iPad; iPhone). MANY THANKS for your help. The email's text from GOOGLE PLAY:

Hi Gerardo,

Thank you for contacting Google support and I apologize for the delayed response. I hope this email finds you well!

I appreciate your continued patience and cooperation in regards to the issue you raised with being unable to download your books.

We have received an update from our Google Play Books team that has worked with Adobe.

We're happy to share that the Adobe Digital Editions export feature is now working as expected. Thank you for your patience with this issue, and we apologize for the disruption in availability.

You may try again to download your ebook. If you encounter any issues, please let me know and I'm happy to provide additional support.

I hope this information is useful to you because your satisfaction is very important to us, and as part of our ongoing customer service here at Google, we want to ensure that everything has been addressed.

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68695068

Participating Frequently

Thank you so much for your post. This is now working for me as well. I did not have to do anything specific.

Somehow, it felft much better knowing I was not alone in having this problem. So, thank you very much everyone for all your posts.

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montxsuz

Participating Frequently

All of a sudden today the "E_ADEPT_NO_FULFILLMENT_RESULT" has gone away for me. Stoopid Adobe has replaced it with "E-ADEPT_INTERNAL" instead - for the very same booksm which I am STILL not able to download. So frustrating.

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bgdalbury

Participant

Getting the same error as well now and decided to take a chance on uninstalling/reinstalling and de/authorizing ADE, and noticed that the registry keys for ADEPT are entirely different from what they were a few days ago - hoping this is a sign they're working on it.

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montxsuz

Participating Frequently

I'll try again next week.

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Anonymous

I talked the adobe customer service again and told them lots of people have the problem , then got this message from adobe. I hope that the problem could be solved as soon as possible.

Dear Customer,
Hello! Thanks for contacting Adobe Customer Service, I'm OOO who handled your case online.

Regarding the question you asked, we have upgraded to the engineer team department, and look forward to the subsequent software update to fix this problem for you. Sorry for the inconvenience.

Thank you for your support and understanding!

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abyss5F94

Participant

I personally think that there is a problem with the verification server of Google and some platforms, and some other platforms are in normal use; the problem is concentrated on the 13th, and it is still not fixed.

adobe usually does not actively deal with free non-subscription software, see things ferment, shelve or resolve naturally.

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Lee27154435io1l

Participant

To whoever has this problem using Win 11 and books from google play, right now it's unsolveable. I already tried everything you could think of including asking for help from both google and adobe assistants. The main problem here is that the program is no longer supported and until google changes their reading system to something else or adobe starts supporting the program again, your best bet to read books locally is probably from the google play book app on your mobile devices. Until then no reading locally from any desktop or laptop I guess.

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montxsuz

Participating Frequently

Like I said in my post, it does not work in either Win10 (my desktop running version 2) or Win11 (my laptop running version 4.5), whether the book is from Google or anywhere else eg Kobo. It did work a couple of weeks ago, I imported something into ver2 on w10. Not anymore.

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SsuHanLIU

Participant

+1 same problem with google books

need help

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SsuHanLIU

Participant

on windows11 22H2

Adobe Digital Editions 4.5.11

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bgdalbury

Participant

Hello,

I'm encountering this issue on both Windows 10 and Windows 11 - Any attempts to add an ACSM file to ADE results in this error. I've already tried deauthorizing/authorizing with ADE, installing/uninstalling ADE, and deleting the ADEPT regeister key and nothing has resolved this issue. Is there really no way to get someone from Adobe to look at this?

6

68695068

Participating Frequently

Perhaps by using the Chat by clicking on the "Contact Us" link at the bottom of:

https://helpx.adobe.com/support/digital-editions.html

and ask them to escalate?

I did this a few days ago and they forwarded me to the community forums. At the time, I thought I was the only one having the problem.