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stephenm25370867
stephenm25370867
Participant
March 15, 2017
Answered

E_LIC_LICENSE_SIGN_ERROR

  • March 15, 2017
  • 17 replies
  • 21961 views

I have just tried to download a my fourth book from my local library, the first three downloaded without a hitch, but now I get this message

  

E_LIC_LICENSE_SIGN_ERROR

I have reinstalled Digital Downloads twice still get the same message, I also deauthorised and reauthorised with my adobe ID but still get the same message.

Please help.

    This topic has been closed for replies.
    Correct answer dael_sutton

    Hi there.  I upgraded to 4.5.4 yesterday and the problem was still there afterwards.  I also updated Adobe Air just in case as well.

    17 replies

    M
    m51bc27561948ds9w
    Participating Frequently
    December 14, 2022

    Now I am receiving E_ADEPT_NO_TOKEN error.
    I do not know what to do

    D
    defaultkppgrxmk1xyu
    Participating Frequently
    December 14, 2022

    Same. Something is changing, at least. Neither Adobe or Archve have publically acknowledgely the issue, but they are aware of it.

    I'd just check back every day. They'll fix it like they always do, eventually.

    D
    default309841-208302911
    Participant
    December 14, 2022

    I had the exact same problem with Archive and ADE; the error code has now switched to E_ADEPT_INTERNAL. I also can't put my EPUBs or Kobo books into ADE. 

      D
      defaultkppgrxmk1xyu
      Participating Frequently
      December 14, 2022

      Happening for many users at Archive org

      This is something Adobe has to fix on their side.

      伟
      伟261490886d8f
      Participant
      December 14, 2022

      same there, maybe the files from archive were blocked?

      M
      m51bc27561948ds9w
      Participating Frequently
      December 14, 2022

      Yesterday I sent an e-mail to archive.org, but I haven't received any reply yet

      M
      m51bc27561948ds9w
      Participating Frequently
      December 14, 2022

      Same error with archive.org

        zekew10460461
        zekew10460461
        Participant
        December 14, 2022

        Same error, even for books I know are functional in other e-readers. Re/Deauthorization does nothing, reinstalling, rebooting, etc does nothing. I find it strange that over half a decade later Adobe hasn't fixed this.

        shirleyp66999751
        shirleyp66999751
        Participant
        November 16, 2022

        It's helpful to know that others are struggling with this problem I would be happier if someone had a solution and was able to post it on this blog!

        J
        jonatan27235534813d
        Participant
        November 21, 2022

        Would be hore helpful if adobe took some responsibility and didn´t leave it up to the community to solve their issiues. I´m getting behind in my studies because of this toyal lack of care...

        D
        Diego80
        Participant
        November 27, 2019

        I had the same problem today. Bought 3 different books ad downloaded them as usual. One is .epub, the other two are .acsm.

        I added them in Adobe Digital Edition version 4.5.10 but I got the following error for the two .acsm ebooks only:

        E_LIC_LICENSE_SIGN_ERROR

        I can't download these two ebooks on my Kobo reader. The other one works as usual.

        Anyone solved this issue?

        M
        Marg1780
        Participant
        August 27, 2018

        I just tried redownloading the book which failed for me on August 24th, and this time it opened in ADE. So I guess it's Monday and someone who knows how to reboot the licence server came in today....

          D
          Daniel van Amsterdam
          Participant
          August 28, 2018

          I also downloaded again the book, and this time it is opening.

          H
          helens2465312
          Participant
          September 2, 2018

          All fixed. This is an email I got from query to Kobo: 

          Aug 25, 18:46
          EDT

          Hi, Helen!

          It was a pleasure to assist you at Customer Care. We have been informed that a
          problem involving the Adobe server occurred today and is currently under
          investigation. This is likely the reason for the difficulty you were
          experiencing earlier today.

          You may want to contact Adobe to find out more about this problem.

          So it was their server.

          jean-yvesb97792633
          jean-yvesb97792633
          Participant
          August 27, 2018

          That's it I was able to read my Epub in Adobe Dital Edition !!

          The first shot I had an error E_ADEPT_REQUEST_EXPIRED
          I have re-downloaded the file ascm and there more problem

          P
          Pingupingu
          Participating Frequently
          August 27, 2018

          Tout semble revenu à la normale ( après avoir toutefois du recharger les fichiers ascm)

          jean-yvesb97792633
          jean-yvesb97792633
          Participant
          August 26, 2018

          Bonsoir

          Idem pour moi

          mi87127536
          mi87127536
          Participant
          August 27, 2018

          Hi can anyone from adobe share if a solution is available, many people are waiting on an answer. Does anyone know about another tool I could use, I really want to get the books on my reader before I go on my holiday. Thanks

          P
          Pingupingu
          Participating Frequently
          August 26, 2018

          Hello - same problem in France with ADE 4.5.8.183423

          P
          Pingupingu
          Participating Frequently
          August 26, 2018

          message is now

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