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Participant
December 20, 2013
Question

error code E.AUTH_NOT_Ready

  • December 20, 2013
  • 1 reply
  • 395 views

When trying to activate computer with Adobe ID, ADS comes back with the above message...What should I do next?

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    1 reply

    Inspiring
    December 21, 2013

    probably ...

    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

    Uninstalling and reinstalling does not help.

    Unfortunately, it often then gives misleading error messages about what is wrong.

    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

    (E_AUTH_NOT_Ready is another common one)

    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

    Restart ADE, and then reauthorize with your (old) Adobe ID.

    In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0