HTTP error on Adobe DRM Activator request

Hmm. In my not so humble opinion, then, perhaps Adobe should rethink having dumped the Reader version that DOES allow transfer to a portable device, without requiring Flash. Might there be room to keep both sets of technology available? Especially for those of us who are dusting off old Windows 98 computers for donation to charity or to a disabled friend or relative. And, of course, the all-important ability to move that e-book to the Palm Pilot.

Think about it, from the point of view of an end user. Which would YOU rather do, if you're going to read an e-book? Sit at your desk and read on the desktop computer? (NOT!) Sit somewhere else, but with a heavy hot cumbersome laptop? (Let's not even discuss having to be near a power outlet, or limiting your reading time to the life of the laptop battery.)

Or wouldn't you rather lounge around anywhere, bed, sofa, beach, back yard, with a device the size of a deck of cards (or the size of a dead-tree book, in the case of a larger reading device), whose battery lasts much longer than any laptop? A device you can stick in a pocket?

Most avid readers I know like to read in bed. (And that's often the only time and place a busy person can find a moment to relax and read.) A desktop computer in bed is out of the question. I've done it with the laptop, but it's a pain in the patootie. When it's bedtime, you have to shut the thing down and then get out of your cozy nest so you can move it to a location where it'll be safe for the night. And then there's the Palm Pilot (or other device); just hit the power switch and plonk it on the nightstand, flip off the light and conk out. Sweet dreams!

Having tried all of the above (in addition to a lifetime of dead-tree books) I vote for the latter choice.

I realize of course that decisions about which technologies to keep and which to retire are not yours; but perhaps you could pass my feedback along to someone in that decision-making department? (And tell them to try taking a laptop to bed night after night for late night reading--and then switch to a handheld device. If they prefer the laptop I'll eat my hat. I'm just sayin'.)

" I have a Mac running leopard..."

John, what tool are you using for your ebook reader, and what is your case #?

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

"And while we're on the topic... for my own enlightenment, are there any upgrades/adjustments planned for Digital Editions for the PC that will enable me, with my Windows XP system, to transfer files from the latest Digital Editions to a PDA? "

We are working on device support, but I can't say what devices, or when, etc. Keep in mind that ADE 1.5 runs on top of Flash Player, so devices that don't support Flash Player may be difficult or impossible for us to support.

I have a Mac running leopard. I have tried re-install, repurchase of ebook, firewall, etc but I still get the following error. I have raised to technical support requests but they have not been replied to. If no solution I will move to CHM this is now available for MAC

Adobe DRM Error
System: 5
State: 4
Class: 22
Code: 1
Message:

Your Adobe software could not be activated.
No matching activation records found.

Eden Info: (0x30) No matching activation records found.
Soap Info: Client : No matching activation records found.
Adobe DRM Activator error.
Server Code: 30
Fault location: 22
Contact customer support.
--- end ---

Yes, of course... but the entire point of the exercise is to be able to transfer the e-books to the Palm Pilot for easy portable reading. Our library web page claims that their PDF e-books cannot be transferred to a PDA. I beg to differ... but I can only do it because I slashed-and-burned my way back to Adobe Reader version 6 on my own computer, which for reasons known only to the gods of computing, WILL transfer library books to the PDA. Go figure. I do not know enough about Macs (on purpose, I assure you) to know whether a similar trick could be played with the Mac, and thus the ancient Win 98 laptop hokey-pokey. Also, the library's instructions for doing anything with a Mac are rudimentary at best, and the Mac's owner knows almost as little about her computer as I do....

I am nothing if not stubborn. :)

And while we're on the topic... for my own enlightenment, are there any upgrades/adjustments planned for Digital Editions for the PC that will enable me, with my Windows XP system, to transfer files from the latest Digital Editions to a PDA? Or is the problem with the e-book publishers? I notice on the library website when I go to check out the books, they say something about being compatible with Adobe 6.0, which might explain why that is the only version in which I can transfer them to the PDA. (As I said... stubborn is my middle name.)

The whole purpose of buying the PDA in the first place was for a (relatively) cheap e-book reader that was lighter and easier to maneuver than the laptop, and also doesn't get so hot!

Well that's an interesting story.. very persistent!

For your relative with the Mac, couldn't they just install the mac version of Digital Editions 1.5? That would allow them to read PDF and EPUB library books.. (don't know about other formats but I'm sure there are other mac readers as well...)

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Persistence pays.

I came here hunting for a solution when DRM activation for my Palm Pilot from a different computer than my usual kept failing.

Bottom line--just keep trying. And trying. I must have tried thirty times at least--and somehow I hit the right combination and finally activated the thing.

Long story a whole lot shorter... I dusted off my old Windows 98 laptop from the attic so that a relative who is disabled can download and read public library e-books on a Palm Pilot (as soon as I find a really cheap one on eBay, that is). I wanted to make sure I could get all the bits working before I turned it over. Fortunately, this ancient computer has a copy of Adobe Acrobat Reader 6 (which is the only version that will allow us to copy PDF library books to a Palm) and the Palm site still has a link to its Win 98 software version.

I had no trouble activating the copy of Adobe Reader--but when I tried to activate the Palm device, I got the error. And then got it again. And again. And again, ad infinitum, ad nauseum.

I used a freeware atomic clock pinger to make sure my system clock was correct (Win 98 doesn't do that automatically), rebooted the computer I don't know how many times, blew away the internet temporary files (based on a suggestion on another site), deactivated a few things in the startup sequence, tried to activate the Palm device, and tried and tried again--and lo and behold, the stars aligned, the angels sang, and it finally activated, and I was able to download the library book I was using to experiment with onto the PDA. Go figure.

Of course, converting the PDF for the PDA caused the computer to reboot itself (for reasons known only to the computer gods) but when it reawakened, the file was available for Hotsync.

(Yes, my disabled relative has an internet connection--but her normal computer is a Mac, and neither of us has the slightest idea how to download library books onto it, much less from there to a PDA. Just in case you were wondering.)

And all this and a dollar will buy tomorrow's newspaper. I post my experience in hopes that it may help others.

I am trying to allow my adobe reader (7.x) to read 'digital editions'. When it opens the activation file, it "does some things" but eventually pops up this message:

Your Adobe software could not be activated.
Adobe DRM Activator error (client code 3).
Fault location: 5
Contact customer support

Any ideas?

Thanks for all your patience and effort on this Philo. One of our agents may be contacting you just to do a short followup..

As a result of your patience I've modified our public public DRM technote to be a bit more specific about letting your firewall allow calls to the activation server at http://adeactivate.adobe.com/....
(should be live tomorrow or Thursday at http://www.adobe.com/go/kb402747)..

The technote did mention firewalls etc earlier, but it wasn't specific enough to allow most people to figure out what to do. Thanks for your help.

bent

I finally got an answer (they made a suggestion and then closed the case without checking to see if it worked). I disabled Norton 360 and it now works. I hope this information helps others.