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_Rachel_Karchin_
Participant
September 17, 2007
Question

HTTP error on Adobe DRM Activator request

  • September 17, 2007
  • 56 replies
  • 33125 views
I am unable to open newly purchased ebooks with Digital Editions. Windows XP, SP2, firewall and anti-virus turned off. Not behind any firewall.

Adobe DRM Error
System: 7
State: 4
Class: 5
Code: 31
Message: Your Adobe software could not be activated. HTTP error on Adobe DRM Activator request. Adobe DRM Activator error (client code 31; HTTP code 555).
Fault location: 5

What are my alternatives? I am unable to open these books in Adobe Reader 7.0 or (of course) 8.1.

-- rk
    This topic has been closed for replies.

    56 replies

    Show previous replies
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    _Philo_Calhoun_
    Known Participant
    May 23, 2008
    Adobe isn't working very hard. I got a response today saying "please describe exactly the error message". Since I already had described exactly the error message, I sent back a jpg of the screen giving that error message. Have you ever noticed that companies that don't know the answer ask lots of redundant questions because they are stalling for time, not knowing the answer?
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    _Mahesh_Coimbatore_
    Participant
    May 20, 2008
    Thanks Philo. Any idea on the timeline they'll fix the issue?

    Thanks again,

    Mahesh
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    _Philo_Calhoun_
    Known Participant
    May 20, 2008
    The web support is no better. submitted 5/16. no response 4 days later. Adobe by phone said that they are "working on a fix".
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    _Mahesh_Coimbatore_
    Participant
    May 18, 2008
    Hello :

    I get the below error message. Appreciate any help.

    Error converting license
    Source file: Creating_Web_Pa.pdf
    Failed to convert License
    Source file: ebx_backup\Creating_Web_Pa.pdf
    --- end ---

    Tried re-installing all adobe apps. and also tried deleting and adding library items, but still the same problem.

    Thanks

    Mahesh
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    _Philo_Calhoun_
    Known Participant
    May 17, 2008
    #0180190487
    A
    Anonymous
    May 15, 2008
    "Customer service transferred me to tech support who transferred back to customer service."

    Sorry about that. It's a glitch that we're working to address. We DO support DRM errors in tech support! As to de-activating an old machine, that is something that customer service DOES do. So please post back your case numbers and I'll have someone work on them.

    Regards,

    Bentley Wolfe
    Senior Support Engineer, Flash/Flash Player
    Adobe
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    _Philo_Calhoun_
    Known Participant
    May 14, 2008
    Customer support does not support this, as I just discovered after Digital Edition tried to update and now cannot be used (with error that it cannot be activated). Customer service transferred me to tech support who transferred back to customer service. They couldn't help. Error message: E_ADEPT_IO ActivationService Info Error%20#2032. I guess you get what you pay for.

    Fortunately Reader still works.
    _
    _vikram_jain_
    Participant
    May 7, 2008
    Adobe DRM ACTIVATION Error

    Vikram Jain

    Your Adobe software VERSION 7 could not be activated.

    Adobe DRM Activator error (server code 4).
    Fault location: 3
    contact customer support
    --- end ---

    How do I fix this, I can't open an eBook I've purchased from diesel e books and their books can only be viewed using adobe version 7. This message comes when the program is authorizing the eBook.
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    _Ric_Wright_
    Inspiring
    March 17, 2008
    There are two possibilities, one that you have some firewall or proxy that is mangling your HTTP headers or two, that you have used your activations.

    See the info here:

    http://support.adobe.com/devsup/devsup.nsf/docs/53819.htm
    _
    _Ghada_F_
    Participant
    March 10, 2008
    i have Macbook and have the same problem
    I purchased a book and still getting the error

    Adobe DRM Error
    System: 7
    State: 4
    Class: 15
    Code: 31
    Message: Error on request or response from server.
    Please check your network connection and try again.
    Scroll below or view error.log for more details.
    Your Adobe software could not be activated.
    HTTP error on Adobe DRM Activator request.
    Adobe DRM Activator error (client code 31; HTTP code 571).
    Fault location: 15
    --- end ---
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