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A
anna fional10312711
Participant
March 6, 2015
Question

My adobe id har already been authorized on another computer (that i don't have access to now). What do I do?

  • March 6, 2015
  • 1 reply
  • 356 views

I need to authorize my new computer with Adobe id. How do I do it? It keeps telling me I can't since I already authorized another computer.

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1 reply

Dominic Michael
Adobe Employee
Dominic Michael
Adobe Employee
March 6, 2015

You can authorize upto 6 machine and 6 devices. Can you please share the exact error message you are getting while authorizing your computer?

A
Anonymous
March 7, 2015

I am experiencing the same thing.  The error I get when trying to authorize a Windows 8 PC is:

You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile device. Please try again.

Very frustrating.  Certainly have not authorized 6 devices.

Dominic Michael
Adobe Employee
Dominic Michael
Adobe Employee
June 23, 2015

This reason behind this error message. This device is activated with an Anonymous account which has a unique UUID stored in the registry. When you try to activate the same machine with different Adobe ID (UUID), this error message will be thrown.

Solution1: Deactivate the anonymous account and activate with the existing Adobe ID

Note: In this case, the books you have fulfilled with the Anonymous account will be permanently lost.

If you like to continue reading the books fulfilled by Anonymous account, you have to follow solution 2

Solution 2: You have to assign the UUID of anonymous ID to newly created Adobe ID. For more information please refer to, Adobe Digital Editions – Anonymous Activation

Hope this solves your issue.

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