Participant

Answered

Unable to import model Error

Forum|Forum|2 years ago
February 27, 2023
21 replies
20099 views

Out of nowhere Dimenions is giving me an 'Unable to import model' error for any OBJ I attempt to import. Inititally I was thinking it was an issue with a new model I downloaded, but I'm receiving the same error with all OBJ files I've previously imported into Dimensions. I've tried a fresh install, as well as previous versions. Not sure what to do next.

System:

Windows 10 Pro Ver 21H2

AMD Ryzen 7 3700X

32BG RAM

GeForce GTX 1660 Ti

Correct answer AEllard

Thank you for letting us know about this issue! The .obj file and Adobe Stock 3D assets import error has been fixed in the latest version of Dimension v3.4.9.

Y

Yasir777

Known Participant

Can you share the file, I'll try it on my end.
where did the obj come from?

L

leoluca_ligotino

Participating Frequently

it come from rinoceros

i can't send whit broswer, it say this message error:

i send obj whit we transfer

https://we.tl/t-E0AynB63Qk

Y

Yasir777

Known Participant

I think I have solved your problem forever.

I opened the file you send in We tranfer and was not able to open in DN, I got the same message you did.

So I opened my secnd copy of Photoshop 2021 version 22.20, it is Adobe's last fully functional 3d tools. then select the 3D from menu, navigate to your .obj file, onpen then save back to .obj and voila you can now work in Dn. You have to downlaod the Photoshop 22.21 v22.20.

Good luck, if you cant, then I can email you the converted file, but send me your email.

L

leoluca_ligotino

Participating Frequently

same problem when import an obj file

L

leoluca_ligotino

Participating Frequently

here the model

L

leoluca_ligotino

Participating Frequently

i can not upload. i don't know why, whit other programs it's run! rhinoceros, blender, 3d viewer

O

Optimistic_Gazelle3455

Inspiring

This error has returned since the new update - 4.0.4 - coincidentally

Y

Yasir777

Known Participant

Would you like to share that model, and see if I can open it on my copy?,

O

Optimistic_Gazelle3455

Inspiring

The model is under NDA, so I can't. However, it appears OBJs imported into existing DN files from an older version of Dimension cause the error, even with Dimension up to date. If I set up a new file, I can import the OBJ. So if I create a new file and save it, then later update Dimension and try to import a new OBJ into the same file, it shows the error. For some reason, opening older DN files in the latest Dimension doesn't let me import new OBJ files.

T

Teppo2690676539gd

Participant

Same problem here. One workaround was to import OBJ into Blender and export as OBJ. That one opened fine in Dimensions.

Y

Yasir777

Known Participant

What OS are you running and is it a Mac or PC. And version of Dimension?

T

Teppo2690676539gd

Participant

Hi, I´m using Mac OS 12.6.1 and Dimension ver is 3.4.11

Teppo

Fine Tooth

Participant

Still having this problem on version 3.4.11.

H

Harold238567874n7u

Participating Frequently

Same here, can't import any FBX or OBJ files. Are there any file types that Dimension can still import?

Y

Yasir777

Known Participant

Which version of Dimensiin.. Mac or PC?

thst issue has been resolved a year ago.

H

Harold238567874n7u

Participating Frequently

Version 3.4.11.

A

AEllardCorrect answer

Adobe Employee

Thank you for letting us know about this issue! The .obj file and Adobe Stock 3D assets import error has been fixed in the latest version of Dimension v3.4.9.

M

mikih95087121

Known Participant

Still not working in 3.4.9. I just installed 3.4.9 today and can't import any 3d objects.

M

mikih95087121

Known Participant

Hi, you mentioned adobe assets library, do you mean the Starter assets that come with Adobe Dimension or the assets library you created by dropping you .obj from Adobe Iluutrator?

Please watch this video, it might clarify on imprting.

https://youtu.be/_oJ1NQTAzB8?si=YVnddC0XSEhieOeu

Also, try to use the shortcut Cmnd + I, for import a 3d model, this should bring you to your .obj file on your computer, once you select it, it will drop on you screen, if you cant see it, then hit letter F to bring it to view.

After you follow these steps and watching the video, let us know if it worked,.

Assets from here: https://stock.adobe.com/search/3d-assets?k=refrigerator. I followed the instructions with no change. I ended up going back to 3.4.6 and I can import .obj files again. Please correct whatever has changed in the .obj import process for 3.4.11 I'm sure there are useful tools that have been included since 3.4.6 but if I can't import objects the application is useless to me for my needs.

J

Jeremy29245904gla5

Participant

Just in case you all didn't see, there's an update that appears to have fixed this issue. Vers. 3.4.9

Y

Yasir777

Known Participant

Thank You, I just installed it, and it seems they took care of at least 3 things. All Models are availble now, the yellow notification: You are not logged in, has been fixed

I had issue with shortcut keys, I have to check on that later today.

J

JK_Dude

Participant

Same issue. I had to uninstall the latest version. It's working now on 3.4.7.

armpaulofer

Participant

I have the same issue importing some models from Dimensions lybrary (iMac 27" 2019)... at fisrt i thought it was because not enough RAM but from what i notice here it's really about the latest version. However i don't have the same issue with imported .obj files from Illustrator.

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