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T
tors54782352
Inspiring
February 2, 2020
解決済み

ACC flods log file with warnings on Catalina "ExternalGateway There is no entry found for the ...

  • February 2, 2020
  • 返信数 4.
  • 914 ビュー

Hello,

 

Just realized that ACC flods the ACC.log on my Catalina with warnings with the repeating lines below.

This happens avery 3-5 seconds. Maybe someone has an idea what the cause could be, or how I can open a ticket at Adobe (couldn't find out how to do this)....

 

Thanks a lot in advance.... 🙂

 

02/02/20 11:14:37:221 | [WARN] | 493 | CCD | Core | ExternalGateway | | Core | 5746 | 501 | There is no entry found for the request Id - 0E23C25B-A599-4C81-8AB0-E5F3E4DC08D7
02/02/20 11:14:37:221 | [INFO] | 493 | CCD | CCDContainer | StatusBarManager | | CCDContainer | 147463 | 501 | CurrentNotificationIcon(): iconType: normal

 

このトピックへの返信は締め切られました。
解決に役立った回答 tors54782352

I did some more tests to find a better workaround for it and at the end I removed the write permission on the log file for everybody:

-r--r--r--@ 1 root  staff  3130324 Feb 11 07:32 /Users/username/Library/Logs/CreativeCloud/ACC/ACC.log

 

This stopped the Adobe processes to flod the disk with useless writes. Not a nice workaround, but at least it is working without all the other negative side effects from the first workaround I had.

返信数 4

T
tors54782352作成者解決！
Inspiring
February 12, 2020

I did some more tests to find a better workaround for it and at the end I removed the write permission on the log file for everybody:

-r--r--r--@ 1 root  staff  3130324 Feb 11 07:32 /Users/username/Library/Logs/CreativeCloud/ACC/ACC.log

 

This stopped the Adobe processes to flod the disk with useless writes. Not a nice workaround, but at least it is working without all the other negative side effects from the first workaround I had.

Just Shoot Me
Just Shoot Me
Legend
February 2, 2020

Oh and try Shutting down the Craetive Cloud Desktop app to see if those entries stop.

That Adobe program does not need to be running to use all the other Adobe programs.

T
tors54782352作成者
Inspiring
February 3, 2020

Hello,

 

I tried this already as my first action. No change after the Creative Cloud has been started again.

 

Regards

Just Shoot Me
Just Shoot Me
Legend
February 3, 2020

Then do not start it again. It is not need to access or run or use all the other Adobe program.

 

You could also try Uninstalling it and then reinstall.

I had a problem with Bridge (2019/2018, don't remember) that when started it eat up CPU cycles and hogged RAM. An unistall and reinmstalled fixed it.

Just Shoot Me
Just Shoot Me
Legend
February 2, 2020

What is ACC and how sure are you that this is coming from an Adobe source?

I've done google searchs for CCDContainer and the individual lines you have posted and came up with nothing.

 

And why is there a StatusBarManager in one line and ExternalGateway in another?

 

Just wondering why you think it is some Adobe system that is doing this.

T
tors54782352作成者
Inspiring
February 3, 2020

Hi, ACC is Adobe Creative Cloud.

 

It is also clearly visible, that the logfile is just used by the Creative Cloud software and it's location is in the corresponding software installation path. (MAC OS has no logfile called ACC.log).

 

Regards,

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 2, 2020

>how I can open a ticket at Adobe

 

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
--next 2 instruction lines added per ACP linsims
-click the chat icon at the bottom right of the page to open a chat session
-type AGENT into the chat window to connect directly to a CSR rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

T
tors54782352作成者
Inspiring
February 3, 2020

Hello,

 

Thanks a lot for the guidance. I didn't realized the chat icon in the bottom right of the page.

 

Regards

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