Activation Error: SN not valid for this product
I've been reading support articles all over the place into the wee hours of the morning trying to troubleshoot this myself, and I haven't found anything that's worked. My last computer kicked the bucket; in attempting to reload CS5.5 Master Collection onto my new computer (Mac w/ Yosemite), I'm unable to get my products to launch.
The error doesn't seem to indicate that this is too many activations, even though I wasn't able to deactivate the last instance before my last laptop died.
Before resurrecting my serial from the backups, l installed a 30-day trial. Now when I attempt to input my key, it tells me the serial number is not valid for that product. Screenshot: http://tardis1.tinygrab.com/grabs/6111bb2e6d31485e251605fb9070536e31c30095e0.png
I tried uninstalling all the applications that were originally written by the trial, then installing fresh from the .dmg I made of the disc, which I can't find since we moved. The dmg installer accepted my serial, and went on its merry way writing new instances of the applications I selected. When I try to launch any of the newly installed applications; however, I'm again prompted for my serial. I enter the same serial as I provided the installer, but I get the not-valid-for-this-product error.
One help article talking about the CC licensing suggested checking the hosts file. Even though mine is different, I tried poking around in /private/etc anyway. It's just the initial comment and three lines for localhost, broadcasthost, and localhost respectively; there's no mention of adobe anywhere. I presume this doesn't apply to me.
I found "Error "The serial number is not valid for this product" | Creative Suite" and checked my language, but I can't believe it would have been any other language when I was using it successfully on my last machine.
I attempted offline activation because "Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC" mentioned that offline activation works for CS5, CS5.5, and CS6 products, which encompasses me. I wasn't able to find where to locate or generate a request code, though. Dead end there.
Elsewhere on that same page (Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC) though, were some tips that didn't apply to me. Does this page still list current information? Items that didn't match up:
- Check firewall settings.
If your computer is behind a firewall, make sure that the firewall is not blocking activate.adobe.com through ports 80 and 443.
Mac OS: Applications > Utilities > Adobe Application Manager > core > PDApp
--> I don't see AAM in my Utilities folder. Plenty of other Adobe-branded stuff, but no AAM there. Is that the issue? Or has this just moved since whenever that was published?
- Check access to the activation servers.
Start an Internet browser, such as Firefox or Internet Explorer, and open one of the following links, depending on the version of Creative Suite:
CS5.5: https://activate.adobe.com/test
CS6 and later: https://lm.licenses.adobe.com/gdf/status.jsp
--> I only have Chrome and Safari installed, but neither one displays a successful message: I'm redirected to Adobe Systems Inc. - Access Denied and see http://tardis1.tinygrab.com/grabs/6111bb2e6dd61dc735e54a9825845f5459355cf8e0.png. Is that it?
I feel like I have a few good leads, but I can't find any more documentation to verify if I'm barking up the right tree. Any assistance would be helpful!
TIA
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