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Participating Frequently
September 21, 2016
Answered

Adobe CC and macOS Sierra compatibility issues

  • September 21, 2016
  • 18 replies
  • 124796 views

As alway, I'm concerned that an OS upgrade will interrupt my workflow.

Has anyone taken the plunge and installed macOS Sierra?

I have noticed that there have been some issues with the macOS Beta versions and Photoshop and Indesign (see threads below)

Possible Bugs Mac OS Sierra when using Adobe products?

Known issues - Running Photoshop CC on macOS 10.12 Sierra

Seems Siri and Photoshop zoom+ have the same shortcut.

Anything else?

This topic has been closed for replies.
Correct answer John Waller

For Photoshop CC and macOS Sierra, Google points to:

Known issues - Running Photoshop CC on macOS 10.12 Sierra

18 replies

Known Participant
March 6, 2018

I often cannot click on and select items in Finder directories after using an Adobe app. This isn't new with High Sierra, but seems to have become much worse with the upgrade. It's as though Adobe has an invisible app layer on the secondary monitor, and the Mac doesn't know I'm trying to leave the Adobe app and use the Mac OS Finder. I have to switch back to the Adobe app, then back to the finder or some other awkward regimen in order to use any app other than the Adobe app. I only have this problem when using Adobe apps — never with Apple, Microsoft or other apps.

HSusenbeth
Participating Frequently
March 7, 2018

I´ve got the same problem since the latest version of Creative Cloud.

Participating Frequently
October 27, 2017

I have an issue specifically where the only time I'm seeing a slowdown is when I'm exporting an image out of illustrator, choosing the settings and then clicking "OK" - THAT is when the slowdown happens. What used to be a second or two is now about 10 or more. Also, saving as a pdf – once I'm through the settings and choices, "save" has a long delay - the dialog window stays up and doesn't disappear to let the system do its tasks. There is some serious hiccup here. Sadly only since the upgrade to Sierra. Everything else is fine with the suite.

Participant
October 24, 2017

Hi all,

I am bit late with responding to this forum, but I am also having a lot of difficulties with SIERRA and CC.

I bought a brand new Macbook Pro with every spec you would wish to want as a video editor. It worked perfectly fine on El Capitan. I was so stupid to upgrade to Sierra (thus NOT High Sierra) a few weeks ago and everything changed. When I render big video files in Premiere Pro CC, suddenly I get Kernel Panics. When I want to export big video files in Media Encoder CC, I get Kernel Panics. I cannot even count the amount of Kernel Panics anymore.

I was so stupid not to backup my older software, so I cannot downgrade by myself.

I was in contact with both Adobe and Apple and both are pointing the finger to the other one. But I am still sitting here with a brand new and super expensive macbook that is not working correctly.

What can I do? Can someone PLEASE help?!

HSusenbeth
Participating Frequently
October 24, 2017

Long time since I had these problems. But the best fix is probably to Uninstall all CC software, delete their preferences an then re-install. Solved all my issues. If it´s not the latest already, try to upgrade first.

Participating Frequently
September 21, 2017

I was stuck and not able to update any of the CC apps (but all the apps worked), then after reading an apparently false claim of compatibility, decided to update to Sierra (big mistake). Anyway, after uninstalling all Adobe CC apps and running Creative Cloud Cleaner, giving admin rights to user, creating new user and permissions clean up, still nothing.

Finally, this worked:

Installing Creative Cloud on macOS 10.12 (Sierra)

It makes you run the CC installer in terminal. Finally I was able to install the newest 2017 Adobe Creative Cloud, download the Apps like Photoshop, etc. right there from CC App.

This whole thing took me two days away from productivity. What a pain. Thanks Adobe!

Participating Frequently
October 27, 2017

Turns out my previous post didn't fix...

How I Solved the dreaded “Adobe Application Manager” issue.

Turns out I had logged-in with my PERSONAL Adobe ID when I first downloaded the Apps for  2015 version of Adobe CC. Then I upgraded the software. Then I switched over to my company Adobe ID. The Older install that used “Adobe Application Manager” still was using my old personal Adobe ID, which I had cancelled since I didn’t really need to pay for it any more.

I downloaded an reinstalled the Adobe Application Manager:

http://supportdownloads.adobe.com/thankyou.jsp?ftpID=4774&fileID=4438

When launched, it will spin forever unless you close the app, at which time you can say no, and it goes to the log-in screen, at which point you can change Adobe ID.

sarahg38991761
Participant
March 10, 2017

my photoshop layer select isn't working. the auto-select cant be turned off (it turns itself back on when i try to select the layer) this is incredibly impeding my work flow. i need to be able to do this without moving my whole layer. i tried advice from 2012 on this site for this exact problem but it didnt work. i have a sierra, can i get some help?

Participant
November 3, 2016

Is anyone seeing any mention of CC 2017 compatibility with macos Sierra? I can't find anything.

MrDerk
Inspiring
November 3, 2016

I've only tried AE yet, and seems to be working fine. First time opening was rather slow, but seems pretty good now!

Participant
October 28, 2016

I haven't been able to install Photoshop Elements 15 (paid for & not trial) on Yosemite, 10.11.6, never mind Sierra.  The reason I purchased 15 was I couldn't open 11 since 10/24/16.   I can't imagine how those of you who need CC to make a living must feel.  Rant on.  p.s. my uninstaller for PSE11 also didn't work.

Participant
October 24, 2016

I absolutely REGRET upgrading to Sierra.  Photoshop CC crashes upon printing, but that's something I could work around for the time being, however it also stops responding with random actions and moments.  Having to force-quit continuously.  Have uninstalled, reinstalled, it's a nightmare!!

Known Participant
October 24, 2016

Look at the bright side, at least Adobe's been busy updating their apps to advertise at us the variety of ways we can buy Adobe Stock Photos! Everything else is simply "Apple's Fault".

FLYINGFOX
Inspiring
October 11, 2016

Today my Adobe CC works on sierra like on El Capitan. It is strange. Shortcuts in Indesign are working again especially shift and alt. Mmmm. I cleared all system caches and repaired all rights. Sometimes in combination with some programs the problem appears again. I couldn't figure out yet what the problem really is. For the moment I am back on productivity with sierra. Hope this helps a bit. Hope also Adobe will release an update soon.

jasonc79007280
Participant
October 9, 2016

I'm also having the problem in AE 13.8 and Mac OS Sierra when I want to rename a file/comp/layer by hitting "return" it deletes the original text string instead of keeping it and allowing you to add to it.

I tried the permissions fixes to no avail.

I did find a workaround however. Just right-click on the file/layer/comp and choose "rename".

I'm also having a problem in which expressions don't work when referencing expression controls that have been renamed.