Participant

Answered

Adobe CC bug (wants me to buy programs despite membership)

Forum|Forum|7 years ago
September 10, 2018
6 replies
415 views

To cut a long story short, I am locked out of my account. CC insists I purchase the programs despite having a student membership. I've contacted Adobe's support staff, non of their fixes worked then they wanted control over my computer. Once given control the person I was connected with immediately started installing third party programs (had not said they were going to) so I quit the hosting session. Since then I have been searching and trying to think of ways to resolve the issue myself. Today I thought that if I cancelled my account, and then set up my membership on a new account it would get rid of the problem, only to find out that Adobe wants to charge me £25 for cancelling my membership due to a fault with their software.

So as you can imagine, I'm not pleased being locked into paying £24 a month for software I can't even use and can't fix due to the appalling support staff (would be nice to get in contact with Adobe themselves and not a third party company from another country). So, If anyone has any ideas on how to fix this it'd be greatly appreciated.

Liam

Creative Cloud

This topic has been closed for replies.

Correct answer Abambo

I've contacted Adobe's support staff, non of their fixes worked then they wanted control over my computer. Once given control the person I was connected with immediately started installing third party programs

Did you contact Adobe staff? Or did they contact you?

There is only one standard way to contact Adobe: Contact Customer Care

L

liamb20551234Author

Participant

But that is where you're wrong, no one as of yet has suggested anything. My actual issue is thrown to one side to focus on the minor point of Adobe customer support being terrible (which is exactly anything new).

T

Test Screen Name

Legend

We’re just fellow users. We suggest what seems to have worked before. What else could we do?

L

liamb20551234Author

Participant

Can someone else help with this problem? So far 3 people have showed up, made the same assumption and didn't even help with my issue.

Abambo

Correct answer

Community Expert

I've contacted Adobe's support staff, non of their fixes worked then they wanted control over my computer. Once given control the person I was connected with immediately started installing third party programs

Did you contact Adobe staff? Or did they contact you?

There is only one standard way to contact Adobe: Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

John T Smith

Community Expert

If you have it, post the Adobe ID of the person you contacted so they may be banned from the forums

And do what has been advised and completely wipe your hard drive and start over

T

Test Screen Name

Legend

Sounds as if you contacted a scammer pretending to be Adobe support. If you did, I recommend you wipe your hard disk and start again.

How did you contact this questionable support?

L

liamb20551234Author

Participant

I contacted the support staff through Adobe's site. The 24/7 support chat. They did try over chat first to resolve the issue but then resorted to a hosting service.

Edit: Yes, the link you provided is the site I used to get in contact with support staff. Also I'd like to reiterate that nothing was installed by from the remote session. The install got as far as giving permission for something to be installed and I backed out of the hosted session. I will try to dig out the support ticket now.

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