Participant

Answered

Adobe Creative Cloud access through NordVpn

Forum|Forum|7 years ago
May 28, 2018
15 replies
24077 views

Hi

i installed Adobe Creative Cloud on my pc not using VPN but, when i launch the VPN, Adobe Creative Cloud looses connection to servers and can only work offline.

I saw some answers concerning the "leak Protection for IPv6" but, unfortunately, my VPN provider, NordVpn, do not offers this setting.

Anyone has a work around except shutting of the VPN?

Best Regards

Creative Cloud

This topic has been closed for replies.

Correct answer HDSRE

Hey everybody.
Just ran into the same issue and contacted NordVPN. I had an answer within 3 Minutes: Here it goes and it worked like a charme!

1. Open the Network and Sharing Center by right-clicking the network icon in the system tray and selecting it.

2. Go into Change adapter settings.

3. Right-click the TAP-NordVPN Windows adapter V9, and open Properties.

4. Highlight the Internet Protocol Version 4 (TCP/IPv4) and open its properties.

5. Click Advanced...

6. Click Add.. under Default gateways.

7. Type in 192.168.0.1 and click Add.

8. You should now see the 192.168.0.1 under your Default Gateways. Click OK to apply changes and reconnect to the VPN.

It works on my end perfectly and instantly.

Hope this helps!

C

Chrissybaby

Participant

Hi,

The only way I could resolve the issue was to disable Cybersec within the Nord VPN app. This worked immediately.

I have raised it with Nord.

Hope this helps.

Chris

AlwaysTheArtist

Participant

Just installed NordVPN on a Windows 10 Pro. Office 365 worked Adobe CC would not. Tried all of the options described here and on Nords site for this issue. Also tried all the various connection options... P2P, Dedicated, Double VPN. None of them would allowed CC to see my Internet connection.

In the Nord Settings (gear) under "General" there is an option for "CyberSec" It was on. I don't recall turning it on so ON must be default. I turned it off. CC connected instantly and my Internet connection stills show as Nord Protected.

Give it a try!

chrisell99

Known Participant

@alwaystheartist - thanks for that - that worked like a charm for me. I'd gone down the other routes of making sure all the other settings were right in my network adapter etc but Office365 was still being blocked. Turned off CyberSec and it connected instantly. Guess Nord considers Microsoft to be malicious 🙂

D

derek.collie@incidium.net

Inspiring

Update July 2020:

- The Nord adaptor may now not be called TAP-NordVPN. My adaptor is called NordLynx

- The fix is correct however for me it was a two step process - I first needed to update my DNS Server addresses.

Search "Creative Cloud" on the Nord support link for full details

https://support.nordforapps.com/

T

TechByter

Inspiring

Nord's knowledgebase has an illustrated description of the process provided by Atahualpa. There's also a reminder that it's important to confirm what your default gateway is (and how to find it).

https://support.nordforapps.com/1296899712

3

3phemeral

Participant

Great. This worked for me. Thank you!

chrisell99

Known Participant

Just wanted to say 'thanks' for this answer. This also cured the exact same issue I was having with MS Office not being able to connect with NordVPN running.

S

SirHCJ9

Participant

Spot on, thanks Atahualpa - worked for me 🙂

A

aquaphx

Participating Frequently

I am using surfshark VPN and switched my connection protocol to TCP and it works fine now. VPN over TCP could be an alternative solution if you do not want to mess with port-forwarding settings.