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A
Anonymous
June 12, 2015
Answered

Adobe Creative Cloud Desktop Window Opens Automatically on Startup

  • June 12, 2015
  • 20 replies
  • 15081 views

Starting with latest update for Adobe Creative Cloud Desktop, every time I boot up, the Creative Cloud Desktop window opens automatically. I want the Creative Cloud Desktop program to launch on system startup, but I do not want the window to open each time I boot up. Why does this happen, and how can I stop it?

    This topic has been closed for replies.
    Correct answer cc_user_mac

    Indeed seems to be solved in 2.1.2.114!

    B.T.W. does anybody know how you can check manually for updates of the Creative Cloud Desktop? I cannot find a menu-item for this.... So I've to installed via Download Adobe Creative Cloud apps | Free Adobe CC trial

    20 replies

    Blue Bear
    Blue Bear
    Participating Frequently
    July 9, 2015

    Creative Cloud can't seem to find the Adobe servers everytime my Win7 64 computer wakes from sleep, even though I have full internet access in all other apps.

    The only workaround I found was to clear the DNS cache using "ipconfig /flushdns" at a DOS prompt.   After doing so, CC immediately is able to find the Adobe servers again.

    Clearly Adobe broke something in their latest CC version.....

    L
    Lesrug
    Participant
    December 28, 2015

    Someone got it fixed yet?

    webdzine09
    webdzine09
    Participating Frequently
    July 6, 2015

    No, this isnt the correct answer. If Adobe CC 2015 updates itself automatically, then it isn't working, because this morning I still had the same annoying window show up on my desktop, and my app says I am on 2.1.1.110.

    E
    Edward22389080s3w5
    Participant
    February 18, 2022

    I had a similar issue where the creative cloud background processes were running by default on startup. I contacted Adobe support, who informed me that this behaviour is by design and there is no current plan to address it. After finding nothing online which fixed the issue, I performed a few tests and the following settings are working for me:

     

    1. Open Adobe Creative Cloud, select File - Preferences - General, Uncheck "Launch Creative Cloud at login".

     

    2. Open windows Task Manager, select "Startup" tab, right-click on all Adobe applications and select "Disable" (not forgetting to disable CCXProcess, whose publisher is not listed on my machine).

     

    3. Open "Run" from Start menu, open "msconfig". In "General" tab, choose "Selective startup" with "Load system services", "Load startup items", and "Use original boot configuration" checked. In "Services" tab, uncheck all services with "Adobe Inc." as manufacturer (in my case there were two: "Adobe Acrobat Update Service", and "AdobeUpdateService").

     

    My applications (Photoshop, Lighroom, Bridge) are working fine so far with the above settings. 

    webdzine09
    webdzine09
    Participating Frequently
    July 6, 2015

    "Indeed seems to be solved in 2.1.2.114!"

    Well, I thought that updated automatically, in which case I should be on the latest, but the window still opened on reboot this morning. It is showing that I am on 2.1.1.110. So annoying.

    S
    SMG720
    Participating Frequently
    July 6, 2015

    Mine stayed at 2.1.2.114, after the manual download per the link above.

    Vavrespa
    Vavrespa
    Participant
    June 28, 2015

    For WINDOWS users, here's a temporary fix:

    1. Open Task Manager
    2. Locate Instances of "Adobe CEF Helper"
    3. Right Click, "Open file location"
    4. Rename "Adobe CEF Helper" to "_Adobe CEF Helper" using Administrator Privileges (in case any errors come up, you can quickly fix back to original name)
    5. End task for all instances of "Adobe CEF Helper"

    In case you need to use Creative Cloud App, you'll have to change name back to original.

    A
    adg12345
    Participant
    June 25, 2015

    As far as I can tell, this issue was just fixed for OSX with release 2.1.2.114 which came out on 6/24/15.

    cc_user_mac
    cc_user_macCorrect answer
    Inspiring
    June 25, 2015

    Indeed seems to be solved in 2.1.2.114!

    B.T.W. does anybody know how you can check manually for updates of the Creative Cloud Desktop? I cannot find a menu-item for this.... So I've to installed via Download Adobe Creative Cloud apps | Free Adobe CC trial

      A
      adg12345
      Participant
      June 25, 2015

      I haven't been able to find a way to do that. Having the ability to update from the Creative Cloud Desktop app seems like a no-brainer to me.

      D
      DanMilham
      Participant
      June 25, 2015

      Further detail in case Adobe is paying attention: When I open an app the CC window disappears. When I close the app it reopens.

      Govardhan.V
      Govardhan.V
      Participating Frequently
      June 25, 2015

      Mac or Windows ?

      A
      adg12345
      Participant
      June 23, 2015

      I have this same issue. I am running Yosemite 10.10.4 beta, and every time my computer comes out of sleep, Creative Cloud is there to let me know I am disconnected from the internet. This bug/issue is extremely annoying.

        N
        ntgCleaner
        Participant
        June 21, 2015

        Same problem, whether I'm connected or not, the window pops up any time the screen turns on (booting or waking).  Getting ridiculous.

        Mac OSX 10.9.5

        This does not happen on my PC with windows 8.1.  Both computers have creative cloud installed with the latest version running.

        A
        Anonymous
        June 23, 2015

        Something else to add: Apparently Creative Cloud launches in your Task Tray if it is not already loaded in it when you launch an Adobe CC 2015 application. I've noticed this happen to me several times.

        cc_user_mac
        cc_user_mac
        Inspiring
        June 18, 2015

        I noticed that as soon as I disconnect my internet connection (wifi or wired LAN) also the Creative Desktop window pop-up.

        Are there more people who face this behavior?

        A
        Anonymous
        June 18, 2015

        I also have noticed that the window pops up when I disconnect my internet connection. It is not just you experiencing the issue.

        K
        Krakat
        Participant
        June 15, 2015

        Just the latest update for me has caused this to happen.  Don't like it, one additional step when you login to close/minimize the creative cloud app.  On-line tech support states it has never minimized.  Well it had been for me in Windows 8.1.

        cc_user_mac
        cc_user_mac
        Inspiring
        June 17, 2015

        I've contacted Adobe Care (and hopefully I've some contact later this day). I've got a message that their team is investigating this now and working on a fix. Hopefully a quick fix will be available!

          A
          Anonymous
          June 17, 2015

          Thank you for trying again. Perhaps enough people have approached Adobe with the issue now, and at last, something is going to be done about it.

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