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Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged

Forum|Forum|11 years ago
October 13, 2014
27 replies
73232 views

Creative Cloud will not run without throwing up a window "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud". I download the app and run the installer, and it simply throws up the same window over again... "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud". I'm stuck in a loop! Can someone help me urgently please? I'm on system 10.9.5

Creative Cloud

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Correct answer David__B

We now have this kb article which goes through solutions to this issue:
Error: "Adobe Creative Cloud is needed to resolve this problem"

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sharon wright

Participant

Since I've updated from Windows 7 to Windows 10 I haven't had any issues

JoeB5ar

Participant

I've just had this issue and there is nothing wrong with my Adobe CC or Lightroom installation from what I can tell....

Wondered if it was a clever phishing message to be honest?

r3b00tSVDM

Participant

A tip for those on Macs who have not yet solved a problem downloading the Creative Cloud app update. If like me, you have tried everything...uninstaller, installer, CC cleaner, manually removing files...I ended up with multiple errors (2 and then 43 were the repeats), and in the process made a mess of my programs... If you have been searching in vain for a solution, I hope that mine will work for you, too.

Go to system preferences on your Mac
Select Users and Groups - Create a new user account with admin privileges.
From the new admin user account on your Mac, download and install the old Adobe Application Manager for Mac from the Adobe site. (I hesitate to include a link.)
The old Adobe application manager automatically updates to the newest Creative Cloud app.
Log in to Creative Cloud to confirm that you do not have any issues
Log out of Creative Cloud and then out of the new admin account that you created solely for this purpose.
Log back in to your usual admin account, open and log in to the Creative Cloud App.
Go to system preferences and delete the extra admin account.

All should be well, and you should be able to install or update as usual.

Good Luck!

Whitney2013

Participant

This was only thing that worked for me.

M

MCisthewaytobe

Participant

Was having this same issue on Windows 10. I tried to uninstall Creative Cloud but it wouldn't do anything. Ran the CC Cleaner, restarted, then re-installed and I'm all good. Hope this helps

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

sharon wright

Participant

Hoping someone gives the magic solution here. I have the same problem, with windows 7. Have uninstalled and reinstalled and it hasn't gone away.

E

eugend80588369

Participant

So far I have tried ALL the Options - Uninstall- Using the Cleaner - Renaming Directories in the Libraries- Including removing all Adobe Products from my MAc- I can get it to work if I log in as different USER or as "root" but not when I log in in my usual user space!

This is a Problem Caused By Adobe- And is now LOCKIINGme out of 4 Programmes!!

I have spent at 12 or more hours on this single issue

My Mac Expert says this implies a corrupt preference file somewhere- but says it may take him several hours to find it in My system

So I have Given up.

Will Avoid using adobe Programs in future.

ADOBE needs to FIX this or REFUND all the moneys to customers who CANNOT now use there product!

sleerfnivek

Inspiring

I definitely understand the annoyance since I've been through it twice now, but spending 12 hours on it is a waste of time. Do what I did both times. Go to the help and support section at adobe.com, login, then find the chat option. It's open 24/7. A person came right on, was able to login to my machine and fix it in 10 minutes. I'm not sure why so many people spend so much time correcting it. The subscription method provides something that wasn't there before....instant support. Why not use it?

I have a suspicion that this isn't Adobe's fault by the way. Owning a computer is getting to be like owning a phone where they update the OS almost daily and when they do, things quit working right and all the developers have to rush around and figure out what changed and how to fix it. Then by the time they get that done, a new update rolls.

Autodidactic Attention Deficit Disordered PolymathLenovo Thinkpad Yoga X1 Carbon Intel i7 Gen11Win11 Pro - Clean install Dec 15, 2024

sleerfnivek

Inspiring

So now I'm going through this same thing for the second time. What is the freaking problem? If you're going to force people to the cloud, at least make the stuff run right. I don't understand why I have to go through this headache a second time. WHAT CAUSES IT? Am I doomed to dealing with this the rest of my life?

Autodidactic Attention Deficit Disordered PolymathLenovo Thinkpad Yoga X1 Carbon Intel i7 Gen11Win11 Pro - Clean install Dec 15, 2024