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tiff_meek
Known Participant
October 13, 2014
Answered

Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged

  • October 13, 2014
  • 27 replies
  • 73232 views

Creative Cloud will not run without throwing up a window "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud". I download the app and run the installer, and it simply throws up the same window over again... "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud". I'm stuck in a loop! Can someone help me urgently please? I'm on system 10.9.5

    This topic has been closed for replies.
    Correct answer David__B

    We now have this kb article which goes through solutions to this issue:
    Error: "Adobe Creative Cloud is needed to resolve this problem"

    27 replies

    Show previous replies
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    deirdreo2276881
    Participant
    April 21, 2015

    Same here. just paid for my subscription as i have work that needs to be done this hour.

    unable to uninstall creative cloud or install it.

    not impressed!

    Cyberlnk
    Cyberlnk
    Participant
    April 21, 2015

    I can confirm this issue for Windows 8.1 with the latest update from Adobe.
    I've cleaned the Adobe Cloud Desktop Installations using the CC-CleanerTool and tried a re-installation, but the installation fails at about 20% and the error keeps showing up.

    D
    definitelydiane
    Participant
    April 21, 2015

    OMG, me too! I just had a message to update and then got into this same loop. I've tried everything and cannot resolve the issue. I hope someone can come up with an answer for Windows 8.1.  Dead in the water here and not a happy camper. HELP!!!!!

      F
      forvm
      Participant
      April 21, 2015

      same here. (quiting the adobe services/tasks in the task manager and restart installation doesn't work)

      Ristuff73
      Ristuff73
      Participant
      April 21, 2015

      I have the same problem. Very annoying to say the least

        Rajashree Bhattacharya
        Community Manager
        Rajashree BhattacharyaCommunity Manager
        Community Manager
        April 21, 2015

        You can check the resolution in Can't Install Creative Cloud on New iMac/Yosemite,

        The following

        1. OOBE.

        2. AAMUpdater.

        3. AdobeApplicationManager.

        needs to be deleted or renamed.

        Regards

        Rajshree

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          forvm
          Participant
          April 22, 2015

          doesn't work for win 8.1 pro. any other solution?

          cc cleaner also doesn't work

          R
          RotechIT
          Inspiring
          April 15, 2015

          same issue here - except on 10.10.3 and it was all working great right up to the 10.10.3 update... ( i made a post about it before i saw this one...)

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            djbokka22
            Participant
            April 15, 2015

            Same issue here. Suggestion didn't work either. Have you found a solution?

              Nikhil R Gupta
              Community Manager
              Nikhil R GuptaCommunity Manager
              Community Manager
              October 13, 2014

              Hi tiff_meek,

              You can try the steps:

              For Mac

              Go to Applications-->Utilities-->Adobe Installers.

              Uninstall Adobe Creative Cloud.

              ** If it says application is running in the background then open Activity Monitor and close the process of Creative cloud.

              Once the creative cloud is uninstalled then follow the below mentioned steps:

              Please go to Library

                  1. Click on Finder then Click on Go and Go to folder

                  2. Type /Library and click on Go

                  3. Go to Application Support and Adobe and then delete OOBE folder.

                  4. Redo Step 1

                  5. Type ~/Library and click on Go

                  6. Go to Application Support and Adobe and then delete OOBE folder.

                  7. Go to https://creative.adobe.com/products/creative-cloud?promoid=KLYVF

              Download Adobe Creative cloud, Install it.

              If the above steps do not work. Try enabling root user account and then try to open Adobe Creative cloud.

              Enable root user: Enabling and using the "root" user in Mac OS X

              Thanks,

              Nikhil Gupta

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                robertm18351464
                Participant
                February 11, 2015

                I went through the whole process you mentioned and I still get the same error ... "Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'."

                I have tried everything, including uninstalling all of my apps. Please help me. I am a professional Graphic/Web designer and have been an Adobe user since 1987. I have never had any problems like this. Creative Cloud has been a nightmare from day 1. I have done lots of research on the web and found a zillion people who are having exactly the same issue. I have clients anxious for their projects, and this is costing me a fortune, and if I start loosing clients, I am going to be very upset. I cannot exist without Adobe Products.

                Please help me get rid of this error forever.

                Robert

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                  filter gallery
                  Participant
                  August 16, 2015

                  Same here - CC works, but I still have to get past the "missing or damaged" error message.  I have tried all of the "fixes" listed above and nothing seems to work!

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