Adobe Creative Cloud nothing but problems so far...

D C,

I am locking this thread as no one is responding to your actual issue any longer and has moved far off topic. If you are facing any new issues, please create a new post.

If anyone else needs troubleshooting help related to Creative Cloud, please create a new post. Keep in mind that these forums are for troubleshooting purposes. If you have complaints about the product or want to file bugs, please file a report here.

Thanks,
Kevin

Adobe does not answer questions nor offer solutions. The hosts/moderators of these

forums do not speak, read, nor understand English. Occasionally, you may see a canned

response to a question that was not asked (This is no different than what Microsoft does).

These forums are for venting frustrations only.

I did see one possible solution from user, Robo:

1) Right click on the 'A' in "Adobe"

2) Hold for 3 minutes

3) Re-attempt task that gave problem

4) If this fixed the problem, you are finished.

If not, go back to step one.

I hope this was helpful.

Looks like we're stuck with it. I paid hundreds and hundreds of $$$ for CS 5, Lightroom, and other Adobe products over the years. Unfortunately for me, there appears to be no cleanup tool for creative suites users. I don't know which update did it but now, I can't update Adobe Air nor Acrobat Reader. I can't open them without them freezing in endless loops, repair nor uninstall them. This is the thanks I get for purchasing their products. I'm not norrmally conspiratorial but I keep thinking Adobe is upset I didn't buy their cloud services and agree to paying monthly charges for using their online software. I ALREADY PAID A KINGS RANSOM TO PURCHASE THEM!!!!! It gives a whole new meaning to the word 'ingrate'. When I find a solution, it won't have the word 'Adobe' in it.

I was forced to use the clean up everything tool and reinstall CC, but it won't reinstall now!.. it does nothing. another strange thing is that when I tried to reinstall (and failed) my C drive went up by 38 gb!!! my C drive had 111gb free space on it before trying to reinstall, but after trying to reinstall CC with NO luck!... it is now showing only 73gb of free space!.. where did those 38gbytes come from???? and the software didn't even reinstall yet!!! my computer is a Dell T7500 work station with win 7 pro. I read all the comments here and wow! what a disappointment, has anybody solved any problem (s) ??? I've been trying to reinstall for some hours now.   

Ditto to all the people who have tons of problems with CC. I can't and won't pay this expensive monthly fee anymore for programs that drive me nuts and often can't even be used. I miss the old way, where you just had the program installed on your machine. I am sad to cancel my CC membership, because I love the software, but this CC system is not working; I can no longer justify the cost for sporadic use.

I am amazed that this problem is still happening and consistent across all systems and yet Adobe is doing nothing about it... Amazing

Good to know, that I am not alone with these issues - and customer service is not helpful at all - I just cancelled my subscription. Good luck!

I too go nuts with the crazy start up sign in hassles.  I just sat down to do a quick 3 minute fix and find that once again I have to download Photoshop, sign in like Abode is the TSA.  I am beginning to wonder what other options are out there, Abode seems to have forgotten productivity with the long start up.

You are dead on dlcaza.  As well as the myriad others who have chimed in with the same exact problem.  I'm not going to bore anyone here repeating every word because my situation is the same.  I have been using Adobe since day one.  The free Ps I got back in the early 90's, up to the CS suites that cost as much as a car and then they turn the knife a quarter turn when you wan to purchase an upgrade.  Now, the CC.  I see some of the staff coming in and asking for specifics about one's system.  This is actually ridiculous, based on the present circumstances.  This problem isn't some aberrant criss-cross of an end-user's crazy set up.  THIS IS a bug, it's a frigging huge bug, and  it's embarrassing.  Just to let everyone know, this exact problem as been a HUGE problem since they rolled out the CC desktop.

This situation is the core of their new money-bed financial business model.  They are making a killing with the CC.  Yet, the most fundamental ingrediant to the entire thing, bar none, doesn't even work, and hasn't since Adobe let it go on the public.  They seem to be all over things like "Adobe Stock" because it is yet one more thing that makes them 90 cents on the investment dollar.  As for something like fixing the CC desktop, and they would rather have techs chasing individual users rather than get the coders to fix a clearly obvious problem.

This matter is right up there with another issue that I'm about to hang myself over, and that is the inability to keyword photos using Lightroom mobile.  Again, this is inexplicable and illustrates a level of incompetence that one can hardly understand.  They keep POURING "development" functionality into a device that NOBODY who is serious about photography is going to use for such.  I mean seriously, why would I even bother calibrating my monitor if I was going to become a photo retoucher on my iPad???  Keywords Adobe!!!!!!  Something useful.  Of course, one can see what's really going on, they are trying to appeal to the Apple Fan club types that want fire-and-forget technology so they can keep up with all the toy photography gadget apps.  So, us professionals and advanced amateurs can sit and wait why the pandering goes on to get the money from the parents of the 13 years olds that want to tap and swipe everything.

I'll conclude by saying that when it takes Adobe YEARS to address major BUGS to something that is mission critical, but they can churn out the quick dollar crap on a weekly basis, where do you think the priorities are?

Reading through these posts make me queasy.  These problems go back TWO years?  I came here hoping to find something new after spending the last 3 days just trying to get CC PS installed on my system.  I'm running Windows 8.1.

I've spent so much time with tech support chat that I feel like I should invite them for Thanksgiving dinner.  First attempts at installation would always stall at 51%, no matter what I did.  Uninstall, remove this, remove that.  There are lots of other posts around with the stalls being at the same point but very few are finding working solutions.  Of course, Adobe tech support (2 different sessions) eventually decided that it was a problem with my system.  So I spent LOTS of time going through everything, running scans, cleaning this, fixing that, with various scanners and MS tools and software recommended by MS.  After all of that, I finally got PS to install.  Thought I was home free, and then when I tried to run it the first time, it stalled on the flash page with "scanning for plugins."  I never got it to actually open and run.  Rebooted, tried again, same thing, same stall.

Once again, I contacted tech support via chat.  I was put through to some supposed PS expert team.  5 hours later, and all we managed to accomplish was getting back to it stalling at 51% on installation, so we actually went backwards from what I was able to accomplish on my own.  Also, this most recent tech support was terrible with communications, often leaving me hanging for very long periods of time without letting me know anything or if he was even still there.  He had remote access to my computer and did all kinds of things, and left a lot of it in there without cleaning up files and such.  He finally said he will call me tomorrow.  Since we were wrapping up around 3:30 am (yes!! I know, but I really need to get this software working if at all possible,) so I have no idea if he means later today or actually the next day.

I've avoided getting PS in the past because of the steep learning curve, but now I really need a more robust software than the open source ones.  However, all these challenges with just getting it installed, plus reading that there are ongoing problems once the program is up and, in theory, running - that have not been resolved in 2 years, well I just can't run my business with that level of downtime.  I'll give Adobe one more chance, assuming the tech guy calls me back, but if they can't get it installed and running, I'll have to consider doing something else, maybe going back to an older version of PS, which probably would serve my purposes anyway.