Adobe Creative Cloud nothing but problems so far...

Normally I'm willing to deal with a few imperfections when dealing with new software. Lately I just don't have hours upon hours that I can dedicate to troubleshooting, re-installing, contacting tech support, etc. Regardless of what system and programs I have, I don't want to have to spend more time fixing the software than I do using it.

Regardless of what system I have, either make it work on all systems or don't sell it.

I was unable to process a purchase so I did live chat. His answer was to try the free trial for now while I contact my bank to release the payment. My bank wasn't holding back payment. I used PayPal anyways just to get it to work. It looked like it didn't. Now I have a purchased (yet unpaid for) version of AI sitting next to a free trial version of AI. And my CC doesn't show PS at all but I sure can open it on my system. But I just can't update the Camera Raw plug in. CC always hangs and then crashes.

Then this morning I see that, right around the time of my live chat, I got an email from Adobe informing me that they are having a temporary issue with their payment processing and that they will update me within 24 hours. They didn't. I could uninstall everything Adobe related and start over fresh, say with only free trial versions, but that would take time and I'm concerned about losing time once again when it comes time to purchase.

I'm hoping to use this product. I may wait a couple months until all these issues are sorted out. I just need to stay busy and edit lots of photos quickly, not watching little animated circles and stalled progress bars and reading Help menu instructions that tell me to place files into folders that don't exist

Same problems here. Been using Adobe software since CS3 and love it, but CC is just garbage. Constantly crashing, hanging, starting trial versions and so many hours wasted on the phone to the help line. Been on the phone again today with more issues and decided to Google Search "Adobe CC Problems" to see if others were suffering in the same manner. While I was on the phone today the last Adobe tech I spoke with rudely told me it was probably my computer or my internet connection that was the problem. I can't believe we are forced to pay for software that has so many issues. I really, really hope that Adobe can sort this mess out. Best of luck to all that are struggling with this painful time wasting exercise that is Adobe CC.

A Day on the phone to Adobe: 27/08/2015

11.32am - Adobe CC software install fails. Attempted to install SpeedGrade from my CC account. Downloaded, restarted, signed in, signed out signed in again. Crashes on launch. Called the Adobe help line in desperation. They told me to uninstall it an reinstall it. It didn't work.

12.37pm - Another hour on the phone, they still can't make it work... Attempting to install SpeedGrade. It just crashes on launch. Install, uninstall, sign in, sign out, restart. "Have you tried turning it off and back on again." It would be funny if it wasn't so painful.

2.11pm. Have spoken to 3 people in this most recent phone call, none can resolve the issue. It always seems to be another department that has all the answers. "achauda" who I just spoke to seems to think it's the "Buy Now" "Trial Version" constant signing out issue that over 10 Adobe tech "experts" have failed to fix over I can't remember how many phone calls over the past months. Now to sit on hold until another department answers. Stay tuned for more exciting updates!

2.15pm. My call was disconnected. Great work Adobe!

2.17pm. Dialled back in. All the case notes in the file were wrong. They seemed to think the case reflected an issue in Photoshop. Excellent attention to detail.

3.14pm. Give a gold star to Adobe help centre staff member "hidixit". First person on the Adobe help line that's actually been any real help. He may have resolved the sign in infinite loop issue that has plagued my CC account since I signed up in early 2015. Fingers crossed it'll work.

3.18pm. Turns out I'm back chatting to "achauda" again. Hoping that I can turn a wasted work day into a good result at the very least.

The next day.... 28/08/2015

12.49pm Try to log in to SpeedGrade. Half a day wasted on the phone. The infinite loop of sign in, start trial, trial expired, sign in continues. As usual it works once while you're on the phone to tech support, then is broken again next time you use it. The continued disappointment every time I launch an Adobe app and it fails is excruciatingly frustrating. I've never been so disappointed by a software package. It used to work brilliantly when you simply purchased the CDs. This is beyond a joke. Looks like I've got to waste a few more hours on the no help line.

I have been experiencing unlimited problems with creative cloud for over a month.  Their experts cannot fix it.  They are not telling the truth.  They fix it for a short period then the problem comes back. This is a nightmare.

This is about the 7th time the "expert" team has promised that it was fixed.  All the programs keep defaulting to trial versions and I cannot open my files.  Last night some genius from Adobe called me at 3:10 in the morning and woke me up, only to ask if the issue was resolved.

I am 64 years old and for the first time in my life, am experiencing chest pains.  I am also behind on all projects and have lost so much money, I might be forced to sell my house.  The oversea experts say that is not an issue.

I am expecting an engineer to call me soon.  I will post the result.

I started using the Adobe Creative Cloud back in February of 2015. At that time Adobe was offering the 2014 version of Lightroom and Photoshop. It had been running just fine up until I decided to update to the new 2015 version. Now Photoshop will not open even though it shows up as installed on my PC. I went through a chat guy, and was basically told he couldn't help me, that I needed to try again on Monday when the expert dept was open, and that they should be able to help. They really odd thing is that my computer is still the same configuration of software and hardware as it was the very first day I installed and began using the creative cloud apps. To me, this is a problem with the new 2015 version. I do not want to pay for a product that is unusable to me. Adobe really needs to come up with a workable solution and quick, or it will have a full blown mutiny on it's hands.

Adobe Creative Cloud is buggy as hell. I ask myself why do I pay for this software. In the last months I spend so much time with installing, uninstalling, searching for help on forums, reading FAQ. And when the updates are working the next update with next problem is coming.

There seems to be process management and quality problems. A good release management should be introduced. I don't get it? Why is there no fast support with updates and help? Where is the first, second, third level support for customers even if it is just 10 € a month. And why is the software reduced in functions that were implemented over a decade? The new features are not good implemented. Ever tried to make a panorama? Compare it to PTGui and you know why it is better to have a stand alone solution. DNG-Support and no easy way to work with custom ICC profiles.

I just updated my MacBook Pro with a SSD and a clean installed Mac OS X 10.10. I've got an admin account and the software is not installing a Photoshop update because I do not have the rights. I work for hours on that problem and really tried all I can. Besides I'm a IT Professional working for enterprises and leading IT-Projects worth 100 millions and more. This is not the way I want to spend my free time.

After loading CC onto my work computer (moving from CS5) the thing has basically become a brick. IT is now getting me a new computer to resolve the issue. Prior to CC? Things worked fine.

At home I use an older version, which I own on disc. I will never update to CC on my personal Mac. I really don't care how Adobe wants to "help" me through these problems, or explain how the terms I use to describe them are semantically mistaken (really, really I said it was this and it might be that?). I see that this mess has created some job security for people, but so far my experience with this stuff has been terrible. I miss the old Adobe, when design was what mattered, and bloat was a thing of the future.

I have been using Adobe software since '94. I just have to wonder if corporate hq was really listening to users.

Goodnight.

Hyperdrum

I am having the same issues.  OH MY GOD...it is maddening.  It crashes all the freaking time.  I read an interesting article from a very popular photography site about how lightroom sucks up all your RAM.  I have lost more editing time since Adobe made all these changes. It is not my system either. 

i agree the software is broken

on install it crashes windows 8,1 interface, and i mean the whole interface not just explorer.exe but also whatever makes it work

Then i changed install folder in preferences during photoshop download and it still installed it into C:\ Drive, so i quit CC, deleted whole photoshop

folder and now Cc is telling me its still installed.

This CC is nothing but trouble maker, it's more of a bug itself.

Hahaha i "patched" NON existant photoshop.

thats some next level system IO handling right there

Just bought and installed PS and LR via CC both apps installed and are in the correct win dir. Neither app will launch (tho PS does very quickly flash the splash screen before closing). I have tried the fix at http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html, it did not work. I done a system restore and went trough the whole CC install process again, but still LR nor PS will open.I have tried disconnecting from the internet before launch but also with no success. Have updated graphic the card driver and have all the latest windows drivers installed. Have spent many hours now trying to find a fix. Any ideas?

Sony VAIO (laptop)

Windows 8.1 Pro (genuine)

i7-3632, 16GB RAM, AMD Radon HD 7600, 1TB SSD

Have now done a clean re-install of Windows 8.1 Pro from CD. Still having same problems, tho LR will now open but is in some sort of limited mode eg; Develop and Map module disabled. Please renew your membership to reactivate. Photoshop no change Splash Screen and then nothing.

I have tried signing out and in of Adobe Creative Cloud (no change), also under Apps when signed in, it says Photoshop CC (2014) and Lightroom 5 are both Up to date with a green tick. My online account says it is paid and current.

side note; have also disabled all firewalls and AV still no change.

Getting very close to being over CC... Many hours wasted and still not working!!!

Someone said "use pirated software, at least it works"...

I have the same (or very similar) registration problem. I have a valid CC subscription. I update my installed CC 2014 programs regularly. Almost daily I will get a "Your trial subscription has 00 days remaining" upon startup of different CC 2014 programs. There was a recent Adobe Account Manager (CC desktop) update that included a fix for this problem - it didn't help. So at least once a day, sometimes more, I will have to do the "sign in to register" which ends with the "Congratulations, your software is now registered". One day it will be inDesign, the next Illustrator...the next day Photoshop and inDesign, etc., etc......

computer: Dell XPS9100 desktop

Windows 7  Intel Core i7 CPU  920 @ 2.67 GHz   64 bit OS

ram: 8 GB

video card: nVidia G Force 310

CC 2014 (64 bit) installed: Ae, Br, Ai, Id, Ps. Media Encoder, Lr, etc.

other Adobe programs installed: CS6 and CC

security software: McAfee