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Participant
June 29, 2013
Question

Adobe Creative Cloud nothing but problems so far...

  • June 29, 2013
  • 26 replies
  • 34193 views

First of all. I am asked to sign in and accept agreements multiple times a day, almost everytime I open a program. The creative cloud application sign me out constantly.

Second, my programs all hang when they open. Illustrator may take up to a minute to actually open. It's only the Adobe programs that hang, all other programs on my computer respond quickly as they should.

Third, Bridge starts quickly but takes forever to populate the folder panel and show anything. It's just maddening!

So are these bugs that will be fixed or am I stuck with this behavior?

This topic has been closed for replies.

26 replies

Participant
August 2, 2014

Hey Guys,

I recently had the same issues as you guys were having and figured out a way to solve the problem.

OS: Windows 7 64 Bit

Steps

1. Uninstall the program and remove all the Registry values. I recommend using Revo Uninstaller.

2. Restart your computer.

3. Download and install the most recent Adobe Creative Cloud program from Adobe's website.

4. Restart your computer in safe mode. While in safe mode, attempt to start the program. (Note: The program will not work since there is no internet connection)

5. Restart your computer and start the program. Hopefully the program should work now. 

Good Luck

Baltazarservices.com

Participant
June 6, 2014

I absolutely agree this Adobe creative cloud is the biggest heap of crap I have ever seen. I can't even get it to download the trial versions of the programs. It takes forever and then gets to 90 percent after about 7 hours and then just freezes.

Does anybody know where we can download these trial programs with out this heap of crap call Creative Cloud. I can download files from any other web site but Adobe has really stuffed up with this one.

Come on Adobe surely you people can do better than this.

Participant
May 16, 2014

I have been an Adobe Creative Cloud member now for about 6 months and have had nothing but problems with reliability of the programs I subscribe to through the Cloud Photoshop CC and Adobe Muse. Logging into these programs daily is like playing Russian Roulette you never know if the programs are going to operate from day-to-day especially Muse. It is very difficult to run a business with these constant disruptions to my workflow. I am also very displeased that Adobe does not supply phone support for Muse but rather I get passed off to on-line tech support located in God know where.

If things don't start improving soon I am going to pull the plug on the Creative Cloud all together. We are force to subscribe to the cloud on a monthly basis for each program we need and I think that is is only right for Adobe to offer us quality technical support.

A very unhappy Cloud customer.

jennyc26102444
Participant
April 14, 2016

Same here!!!!! And twice now after quite a bit of work I'm unable to save my updates. I have a brand new iMac and I'm no dummy so I know it's not user error. Suuuuuuper frustrating, I wish I just had my old software back.

Participating Frequently
January 27, 2014

I came to this forum looking for answers to some issues I've had with CC (PS inparticular) and I see my issues are common. 

I have the problem of key commands 'now and then' simply not working.  Oh man is that frustrating.  Be it Cmnd-Z, B, E, the usuals, it seems 1 in 5 key stokes simply choses to simply not respond, and I have to manually select whatever tool directly in the toolbox (or History window if it's an undo).  Very frustrating.  The worst part is, it's not a regular thing, just now and then, enough to disrupt my productivity and remind me that this never used to happen.

Can anyone offer any insight to this?

There's a few other issues that are relatively minor, (hang ups on startup, click lasso tool not starting on the first few clicks, and closeing the selection too soon are on the list somewhere) but all are things I never had with the regular (non-CC) software.

I'm on a brand new December 2013 Macbook Pro.  I only upgraded to CC in Dec, and am at my wits end with these problems.  The key command thing really messes up productivity and workflow.

Thanks in advance!

-Ed Steckley
Participating Frequently
January 28, 2014

I heard from Adobe Support, not long after I wrote this! 

It turns out my Cintiq 12WX doesn't have the Wacom driver for OS 10.9 (Mavericks).  An issue I will now go and deal with Wacom is with that device and the 22HD, which of the two I regularily alternate (depending on whether I'm working at home or remotely), and as of now they don't allow you to have two versions of the driver installed. 

I also got some other Preferences advice from Adobe, which I'll try next, but I wanted to write a note in here expressing my thanks to the Adobe team for jumping on this. 

Thanks Britt!

-Ed Steckley
July 23, 2013

I too am having so many problems with this cc that i've had for only 2 months.

I am the owner of a valid CS6 master collection. in order to acquire an additional license to use my cs6 suite on an additional 2 computers, adobe sales talked me in to subscribing to the cc. what a great deal i thought. well, to my dismay, i've had nothing but problems since.

to make matters worst, when i subsequently started my pc with the installed version of my master collection, it screwed up my master collection as well starting to treat it like the cloud software continuously warning me that my trial software had a limited lifetime and was going to expire soon. CONSTANTLY! tech support helped me understand that adobe's cc installs schedulers and other hidden apps and constantly monitors usage and that, if i cleaned out the temp directory on a regular basis, my problems would be solved. WRONG! it helps in a minor way but the continuous warnings on EVERY adobe app in my collection pops up each time i start the app. I'm just about to reinitialize my pc AGAIN to clear out this mess!

what's incredible and difficult to grasp is how can adobe, with their expertise and unmatched quality in the presentation arts, launch the cloud with so many problems. it's an insult speaking with tech support who darn well knows that these problems exists but yet they trivialize it and offers only minimal solutions.

I now believe that this will be my last adobe purchase. there certainly are other options including just using my master collection for the next few decades if i'm able to clear out those unrelenting expiration popups.

everyone has been guilty at one time or another of putting down microsoft for their much too early release of software containing difficulties. well, i can tell you that i've never had this level of frustration with any software i've purchased. NEVER! adobe has now made me cherish my relationship with microsoft that much more.

David John King
Participating Frequently
December 17, 2013

I agreed MissPono. I subscribed to The Photoshop Photography Program on 13 Dec 2013.

I have previously downloaded trial versions of Photoshop and Lightroom.  Photoshop has been registered successfully.  Both Photoshop and Lightroom appear in my Creative Cloud window and show to be ‘Up To Date’.

Unfortunately my copy of Lightroom still requires registration.

On opening Lightroom a window opens which gives me three options… to:

  1. enter a serial number (which takes me to a serial number entry screen)
  2. buy a serial number which takes me to the Abobe page where, I can sign, opt to buy and get taken to a screen which allows me to download and when I follow this it just opens up the Creative Cloud window which tells me lightroom is in place and up to date)
  3. “I want to try” continue with the trial which is on a daily countdown currently 27 days.

So how do I resolve this issue?

I have 'chatted' to tech three time now having various solutions thrown at me including altering the etc host files.  To my mind this suggests they know there are serious issues.  I am currently trying to resolve issues through thier facebook page facebook.com/lightroom.

Cheer up, tomorrow is another day.
Mylenium
Legend
June 29, 2013

We can't know anything. You are not offering any system information. Calling those issues bugs doesn't make it so. They're more likely problems specific to your system. As a start, refer to this:

Sign in or activation errors

For anything else we realyl need a lot more info.

Mylenium

Participating Frequently
June 29, 2013

Hi!

I see there is a BIG Problem with former AAM and now CC- Desktop.  I also see that you Guys from staff and MVP really work hard to give us a hand and try to find solutions for each individually. And i really appreciate that!. BUT there is a big problem that Adobe has to see and - even more important - to fix it. All over the forum you can see complaining about AAM and CC-Desktop and crying for help no matter what OS no matter what Hardware.

And HONESTLY - I m tired of deleting, reinstalling, new downloading, using Adobe Cleaner Tool, renaming OOBE- folders, fighting with sudden change to trial-versions and so on!!! I did subscribe to Creative Cloud in May 2012. And i did waste so much time trying to fix problems that should Adobe fix. I need this time to earn money to pay my monthly fee to Adobe. (btw - i did complain about that to Adobe Support - and after all i´ve got just one month creative cloud membership for free - that´s ridiculous!). After updating to the new CC-Desktop i was full of hope that all those problems with the old AAM would have been gone. But obviously .. no.

And yes ... i allready work on it to find software that fits to my needs. As soon i found it --> Good by Adobe! I´m really sorry to say that. But  my patience is not without a limit.

kind regards

Andreas

Participant
June 30, 2013

I whole heartedly agree with AvSbgl.

I am sure Adobe and most creative cloud users know this issue is not new AND not user system specific.

Unfortunately tech support seem to have generic catch all responses... as long as they hit their KPI's!!!