Adobe Creative Cloud Will Not Open

Question

I can still open the apps if I type them in the search bar of my pc. I can still download apps from the browser version, but I cannot update or uninstall apps because the Adobe Creative Cloud refuses to open. I have treid everything from uninstalling it, to reinstalling, to restarting my pc, and everything that I read in this link: https://community.adobe.com/t5/download-install-discussions/adobe-creative-cloud-will-not-open/td-p/9468229#sa_src=web-messaging

It refuses to open. I close it in task manager but it still does nothing. Whenever I run the application, the only thing that pops up is a notification for updates in the bottom right. When I click it to open the creative cloud, nothing happens. Please help!

kglad · Answer

the info in that link is 4 1/2 years old. there's an update IF you have a compatible os. in addition, everything in that link includes contacting adobe support. if you did that and support could not help you, here are the updated steps:

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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