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Bwajey
Inspiring
August 24, 2018
Question

Adobe, where are you?

  • August 24, 2018
  • 3 replies
  • 254 views

Hello there,

How can I get someone from Adobe to answer a question about technical problems which make my Mac version of InDesign unusable?

I've posted a question here Panel Positions: MacBookPro + 2 extra displays but in two weeks it has not attracted any attention.

All other Customer Care contact options except from this forum are grayed out.

I'd really appreciate your help.

Regards,

BG

This topic has been closed for replies.

3 replies

B
BwajeyAuthor
Inspiring
August 26, 2018

Ned, Abambo,

Thank you very much!

Best,

Blazej

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 24, 2018

The fora are user to user fora with some participation of Adobe.

And as I saw, your question attracted reactions from some of the most renown Indesign users Steve Werner​ and BobLevine . The answers where not quite helpful, may be that the solution is not that simple... I can't adventure into this as I have no MacOS experience.

And you got a third answer from Ned Murphy​ probably hitting the point.

That said, if you want help from Adobe, you should use the procedure as indicated by Ned.

ABAMBO | Hard- and Software Engineer | Photographer
    Ned Murphy
    Ned Murphy
    Legend
    August 24, 2018

    Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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