All CC Apps freeze on launch for macOS Mojave 10.14.5

Forum|Forum|6 years ago
May 30, 2019
3 답변들
496 조회

Hello,

I am having issues with any of the Adobe CC 2019 apps on my 2017 MacBook Pro 15 inch. I've tried opening InDesign, Illustrator, Photoshop, and Bridge, and all continue to freeze. They either load to the home screen of the application, and then freeze when attempting to open or create a new file, or they freeze upon launch of the application. I have tried everything; uninstalling all of the apps and creative cloud from my machine, and then reinstalling only worked once. Since then, I have repeated this process several times, as well as placing hidden preferences into the trash and emptying it myself, using Adobe Cloud Creative Cloud Cleaner, and nothing seems to be helping. Is there anything that can be done to fix this that I'm missing?

이 주제는 답변이 닫혔습니다.

Kevin Stohlmeyer

Community Expert

Try installing the Creative Cloud app alone and make sure that is up to date and you are able to sign into your account before installing any of the apps.

Also do you have full security access to your HD in Mojave? I know at least Photoshop requires you to add it in the Apple Security preferences to work properly.

Nancy OShea

Community Expert

Try creating a new Mac user account with full administrative permissions.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

if you successfully reset your preferences for each failing program and that failed to resolve the problem, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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