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hupili
hupili
Participant
February 28, 2015
Answered

Can not cancel month-to-month plan

  • February 28, 2015
  • 84 replies
  • 31965 views

I subscribed to a month-to-month plan of Adobe CC Illustrator. However, I can not cancel it. Following are the screenshots:

After clicking "Manage plan", I come to this page directly. There is no link to "cancel" the plan.

This topic has been closed for replies.
Correct answer Gurpreet_

Thank you for you reply,

I want to cancel both Photoshop and Illustrator.


Hi Kanok,

I have done the needful.

Your Illustrator and Photoshop orders are cancelled now.

Thanks!

84 replies

L
lelandg49006246
Participant
May 28, 2019

Same I have no cancel plane too and I want to cancel all of my subscriptions but I can’t and it’s frustrating me

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 28, 2019

You need to Contact Customer Care .

ABAMBO | Hard- and Software Engineer | Photographer
leaunah43861272
leaunah43861272
Participant
March 29, 2019

Hello,

I have also not been able to cancel my one singular subscriptio, I had bought it thinking I was just going to use illustrator but I ended up buying the full package and it still charges my account for the singular illustrator package. I would just like to cancel my illustrator subscriptio.

Thanks, Leauna

ddrstudios
ddrstudios
Participant
September 11, 2018

I also cannot cancel my account. I click on manage plan and only see my plan and the billing date. I realized that I can get a student plan instead of normal and I would like to delete this plan and this account and create one with my student email. Please help me, don't just direct me to customer support.

Imposible999
Imposible999
Participant
August 31, 2018

I cant Find Where to cancel my plan. Ive been trying to find it and gave up and ive still been getting charged every month... I JUST WANT TO CANCEL!!! Just a constant headache, and i dont have the money to pay every month anymore... PLEASE HELP!

    D
    deepaanil
    Participant
    August 31, 2018

    I cannot cancel my subscription to the monthly illustrator plan as well

    sanjayb40038876
    sanjayb40038876
    Participant
    August 7, 2018

    I am trying to cancel my adobe plan and there is not cancel button.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 7, 2018

    sanjayb40038876  wrote

    I am trying to cancel my adobe plan and there is not cancel button.

    I see a cancel button clear and crisp in my account with my membership plan.

    Here are the cancel instructions:

    How to cancel a Creative Cloud membership

    ABAMBO | Hard- and Software Engineer | Photographer
    sushups
    sushups
    Participant
    July 15, 2018

    please cancel my subscription adobe team for after effects ...i m trying since months n money is getting deducted every time

    n please can u actually include a cancel button instead of just writing click manage plans n hit cancel...i have been stuck in loop..every time i click on manage plans there is no cancel button anywhere ..this is absolutely ridiculous ...please as soon as possible cancel my subscription 

    heleng77064593
    heleng77064593
    Participant
    July 11, 2018

    Hi There

    the degree of difficulty to cancel month to month subscription is ridiculous

    I want to cancel !

    the prompts keep sending me in circles.

    is this just a money making ploy.

    there are no contacts allowing me to cancel

    now I’m spending 20min stuffing around And still ther is no resolve

    please  me to cancel!

    sushups
    sushups
    Participant
    July 15, 2018

    did u get any help?

    thatsmauri
    Community Expert
    thatsmauriCommunity Expert
    Community Expert
    July 15, 2018

    As this is mainly a user-to-user forum, you will need to contact Customer Care:
    » Contact Customer Care

    M
    matans43246870
    Participant
    July 10, 2018

    I am trying for a week now to cancel my adobe premiere pro plan but with no success just a loop between the pages this is not acceptable. please cancel my plan as fast as possible thank you.

    A
    aaronb97067451
    Participant
    July 4, 2018

    Is this honestly how you cancel your plan? On a forum??? CANCEL MINE NOW PLS!!!

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 4, 2018

    No, you do not cancel on a forum

    To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

    -or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

    elliotts17485350
    elliotts17485350
    Participant
    July 4, 2018

    I tried the links above for about half an hour. I have an Adobe Creative Cloud account. The Cancellation option is not under manage accounts. Could you please cancel my reoccuring payment?

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