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hupili
hupili
Participant
February 28, 2015
Answered

Can not cancel month-to-month plan

  • February 28, 2015
  • 84 replies
  • 31965 views

I subscribed to a month-to-month plan of Adobe CC Illustrator. However, I can not cancel it. Following are the screenshots:

After clicking "Manage plan", I come to this page directly. There is no link to "cancel" the plan.

This topic has been closed for replies.
Correct answer Gurpreet_

Thank you for you reply,

I want to cancel both Photoshop and Illustrator.


Hi Kanok,

I have done the needful.

Your Illustrator and Photoshop orders are cancelled now.

Thanks!

84 replies

Show previous replies
M
moderecall
Participant
May 25, 2015

I want to cancel a month-to-month plan and there is no cancel  button.

help me please.

    G
    Adobe Employee
    Gurpreet_
    Adobe Employee
    May 25, 2015

    Hi Samuel,

    Do you want to cancel Adobe® After Effects® CC (mensual) order that was placed in the month of April this year?

    Kindly confirm once.

    Regards,

    Gurpreet

    andrewc28753834
    andrewc28753834
    Participant
    March 31, 2015

    I'm having problems with canceling too. i go to mange plan then cancel plan that take me to contact support which just says to go mange plan then cancel plan. im caught in a circle trying to cancel an acrobat plan that it turns out i didnt need because i finally found the order history for the acrobat i bought a year and half ago so i could get the Serial Number to reinstall what i had.

    G
    Adobe Employee
    Gurpreet_
    Adobe Employee
    April 1, 2015

    Hi Andrew,

    Your Acrobat Pro subscription (one-year) has been cancelled and refund has been initiated against the same.

    Regards,

    Gurpreet

    rujipatw78903226
    rujipatw78903226
    Participant
    March 5, 2018

    Hi staff

       I can not cancel plans month to month. When I visited the Manage plan is no button cancel plan to cancel please help me, I use Adobe Acrobat Reader CC (month-to-month).

    Thank you

    hupili
    hupiliAuthor
    Participant
    February 28, 2015

    Still I can not find the "cancel" button from all the sources. The support person said he cancelled for me. Will try to check charging status later.

    G
    Adobe Employee
    Gurpreet_
    Adobe Employee
    February 28, 2015

    Hi,

    When I checked I found that your Adobe® Illustrator® CC (month-to-month) subscription was not correctly cancelled. It was still showing Active somehow. I have cancelled it now so your card will not get charged now for this particular subscription.

    We apologize for the inconvenience.

    Regards,

    Gurpreet

    K
    kanokn45238185
    Participating Frequently
    March 13, 2015

    Hi staff

    I also cannot cancel month-to-month plan same as user hupili so, What should I do?

    hupili
    hupiliAuthor
    Participant
    February 28, 2015

    I already tried the steps listed in: https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

    I follow the guide exactly but can not find the page with "cancel" and "upgrade" buttons.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      February 28, 2015

      This is an open forum, not Adobe support... You need Adobe support to cancel a subscription

      -start here https://forums.adobe.com/thread/1703848

      -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

      --and a link which may provide more details, if the above links don't help you

      -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

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