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Selena23068620zr3z
Participant
February 10, 2022
Answered

Can't download illustrator or indesign

  • February 10, 2022
  • 2 replies
  • 1227 views

I have enough space in my computer I didn't have no problem downloading photoshop. For some reason when I try to download illustrator or Indesing I keep getting a pop up saying "Illustrator is not yet available for your device". I could really use a help or advice. I really need those programs in my laptop

 

Correct answer John Waller

Hi Jeffrey,

I was searching solution on this. I have the same problem installing Adobe Illustrator and got the message "Illustrator is not yet available for your device". The laptop I use is the latest Asus Zenbook A14. What could be the problem? Here is the laptop specs:

  • Windows 11 Home
  • Snapdragon® X Elite X1E 78 100 Processor
  • 32GB
  • Qualcomm® Adreno™ GPU
  • 1TB M.2 NVMe™ PCIe® 4.0 SSD

Thanks!


The Snapdragon processor is the issue. You need to download Illustrator (Beta) via the Creative Cloud Desktop app.

 

Illustrator Beta Now Live on Windows for ARM Devic... - Adobe Community - 14776027

 

Do Adobe apps work on Microsoft Copilot+ PCs?

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 11, 2022

See system requirements for Illustrator and InDesign.

- https://helpx.adobe.com/creative-cloud/system-requirements.html


Nancy O'Shea— Product User & Community Expert
    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 10, 2022

    Selena, what type of device are you trying to install Illustrator CC on?  Does it meet or exceed the system requirements listed in https://helpx.adobe.com/illustrator/system-requirements.html?

    S
    Selena23068620zr3zAuthor
    Participant
    February 10, 2022

    I have a windows 11 computer and I uploaded a screenshot showing information of my laptop.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 10, 2022

    Thanks, Selena.   The error message is accurate; the computer you are using features an ARM processor and is incompatible with Illustrator CC. Please use a different computer to utilize Illustrator.

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