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Tori2
Participant
December 23, 2015
質問

Can't get past the boxes that say USER and PASSWORD..I have a Mac Book Pro and I've tried my AppleID and every possibility I can think of. All I get when I click OK is the box giggles

  • December 23, 2015
  • 返信数 2.
  • 309 ビュー

Can't get past the boxes that say USER and PASSWORD..I have a Mac Book Pro I've tried my Apple ID and all I get is the box giggles 

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返信数 2

John Waller
Community Expert
Community Expert
December 23, 2015

Tori2 wrote:

Can't get past the boxes that say USER and PASSWORD..I have a Mac Book Pro I've tried my Apple ID and all I get is the box giggles

That's your Mac OS X operating system asking you to enter your local administrator username (not your Apple ID or your Adobe ID) and password so that it can install files on your local hard drive.

Tori2
Tori2作成者
Participant
December 23, 2015

Thank you John....I went to Apple and tried to find out my USER password. It says my passwords don't match. I never have to login so don't know what my Admin user password is.....I tried to change the passwords and it kept saying doesn't match or invalid user name or password. I tried many options....actually I have only used two passwords ever and neither one works....any other ideas?

John Waller
Community Expert
Community Expert
December 23, 2015

Tori2 wrote:

Thank you John....I went to Apple and tried to find out my USER password. It says my passwords don't match. I never have to login so don't know what my Admin user password is....

Apple won't have a record of your local administrator password.

Every Mac has an administrator account (with username and password) whether you're aware of it or not.

Try How to Reset a Lost Admin Password on Mac OS X: 7 Steps

Kanikas
Legend
December 23, 2015

Hi ,

Kindly try using your MAC  Administrator name and password .

Let us know if that helps !!

Tori2
Tori2作成者
Participant
December 23, 2015

Thank you for the quick response. I went to Apple and tried to use my icloud password...no go....Went to Admin User section and it keeps telling me nothing matches. I understand (i think) it's the admin password but I don't ever login so I don't know what it is....What else can I try?

John T Smith
Community Expert
Community Expert
December 23, 2015

I don't think anyone on an Adobe forum can help you with a lost Mac user password... you will need to find a Mac forum, or go directly to Mac support