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Valentina23386977mh04
Participant
September 26, 2022
Answered

Can't install Adobe XD. Error code: 198

  • September 26, 2022
  • 2 replies
  • 1613 views

Hi, I'm trying to install Adobe XD using Creative Coud but it says that there has been a problem and the product can't be installed. The error code is 198 and I can't find this code anywhere, help please!

 

This topic has been closed for replies.
Correct answer DeanUtian

This has been discussed before and a solution was to use Adobe CC Cleaner and then reinstall.  See:

https://community.adobe.com/t5/download-install-discussions/can-t-update-cc-error-code-198/m-p/10524535  

2 replies

D
Community Expert
DeanUtianCommunity ExpertCorrect answer
Community Expert
September 26, 2022

This has been discussed before and a solution was to use Adobe CC Cleaner and then reinstall.  See:

https://community.adobe.com/t5/download-install-discussions/can-t-update-cc-error-code-198/m-p/10524535  

    V
    Valentina23386977mh04Author
    Participant
    September 26, 2022

    thanks! I will try it 🙂

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      September 28, 2022

      Hey Valentina,

      I'm just chiming in to check if the suggested solution worked for you. Looking forward to your response.

        Shivangi_Gupta
        Community Manager
        Shivangi_GuptaCommunity Manager
        Community Manager
        September 26, 2022

        Hi there,

        We're sorry for the trouble. Does it happen while installing any other Adobe application?

        Could you confirm if your system meets minimum requirements to install Adobe XD? https://helpx.adobe.com/xd/system-requirements.html

        Let us know. We're here to help.

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