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piotrem
Participating Frequently
September 28, 2017
Answered

Can't install updates - Adobe CS6 Design and Web Premium MAC OS SIERRA

  • September 28, 2017
  • 3 replies
  • 4642 views

Hello,

I tried to use online chat support but the supporter directed me to this place. I can't install updates for Adobe CS6 Design & Web Prem Pack. I have downloaded updates from Adobe official site - other download. I have the license. I run on Mac OS Sierra. When I try to install an update (doesnt matter if for illustrator or photoshop or other component) I constantly get the information that Install is Failure and it cant use this update. I expect prompt and reliable help from your support.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Jeff A Wright​ I did all you suggested I checked the permissions - they were okay, I did additionally chmod for these files I created new admin account still the same. It can't install updates.


Piotrem I am sorry but if you are still facing permission failures under the new account then I don't have any additional suggestions.  You have already gone through the suggestions for a clean installation under post #11.

I would recommend you back up any necessary files and settings.  You can reinstall macOS Sierra, restore only the documents and settings, and then use the workaround listed in Installing Creative Suite on macOS 10.12 (Sierra) to install Creative Suite 6 and it's available updates.

3 replies

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piotremAuthor
Participating Frequently
October 2, 2017

WHERE IS MY SUPPORT?!

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 2, 2017

Piotrem I am sorry that you are facing problems installing your Creative Suite 6 updates on macOS 10.12.  Please be aware that you are posting in a public forum.  John Smith is another Adobe user who was trying to help you with your question. 

For your current errors I would recommend reviewing Installing Creative Suite on macOS 10.12 (Sierra) which discusses a workaround to allow installers for Creative Suite 6 to work on macOS Sierra.  If you continue to encounter errors then please review the installation log for the update to determine why the update is failing to apply.  Complete details on how to locate the installation log can be found at Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, and Premiere Elements​.

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piotremAuthor
Participating Frequently
October 2, 2017

Log is showing nothing. But the log refers to Adobe CS6 installation - not the updates - the thing is I want to install updates.

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warning(s)

-------------------------------------------------------------------------------------

[       0] Tue Mar 14 23:41:49 2017  INFO

Exit Code: 0 - No error.

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

END - Installer Session

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

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piotremAuthor
Participating Frequently
September 28, 2017

Also when I try to move the update to terminal I get this log:

2017-09-28 18:20:10.800 PDApp[1445:980367] *** WARNING: Method convertRectToBase: in class NSView is deprecated on 10.7 and later. It should not be used in new applications.

objc[1445]: Class MacExePath is implemented in both /Applications/Utilities/Adobe Application Manager/P7/adobe_oobelib.dylib (0xfaaf090) and /Library/Application Support/Adobe/OOBE/PDApp/P7/axlibv7.dylib (0xee751ac). One of the two will be used. Which one is undefined.

objc[1445]: Class MacExePath is implemented in both /Applications/Utilities/Adobe Application Manager/P7/adobe_oobelib.dylib (0xfaaf090) and /Applications/Utilities/Adobe Application Manager/P7/adobe_upgrade.dylib (0xfd4e1ac). One of the two will be used. Which one is undefined.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 28, 2017

At some point in the past (I don't know the exact date) Adobe "merged" the original update manager into the Cloud update manager, which means you are no longer using your original update manager

I have read some messages that the latest (Cloud) updater sometimes doesn't work with old programs... Try installing your updates manually

Updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

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piotremAuthor
Participating Frequently
September 28, 2017

Dear John,

Thank you for your effort but as I mentioned - I have the upgrades locally - and I can't install them anyway. And yes the cloud manager don't see my installed products. So the question is how to install updates manually if I already have downloaded update files but when I try to install them they always show installation failure bug.

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