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November 1, 2019
Question

Can't manage cancelled plans to update my credit card info

  • November 1, 2019
  • 2 replies
  • 142 views

I cancelled After Effects and Photoshop not long before my card expired, but I didn't pay the cancellation fees yet because I just got my new card. I can't for the life of me find where the "manage plan" page is, and all that's showing up is "view plan" for AE and nothing for Photoshop.

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2 replies

Just Shoot Me
Legend
November 1, 2019

If you got a Brand New Card and the older one that was, IS, tied to your canceled plan is completely Defunct (I.E. not a new number for the original card and card carrier) then I would NOT worry about it.

 

If it is just a new number for the same CC company then your CC company may contact you asking about a new charge to the old number. That has happened to me with American Express. I then accepted or rejected the charges.

 

Adobe has your info, email address, and they can contact you through that info if they want to get paid.

November 1, 2019

Moving to the Get Started forum from Community Help