Cancelling my subscription to creative cloud

Hi Rajshree.

I am also going in an endless loop. I have also been paying twice the subscription fee for a couple of months. Now I just cancelled my credit card.

Could you please initiate the cancellation?

Regards,
Albin

Hi, I would like to cancel my subscription to the creative cloud started on september 5th 2015. I have tried to cancel it by the website, by the chat but I was not able to speak with any operator.

The reason I want to cancel my subscription is that I wanted to try Lightroom, I found it very complete but honestly I don't need all its features and I recently opted for another freeware application to manage my photos.

I am aware of the cancellation fee.

Thank you

Fabio Zucconi

I've been trying to cancel my month to month subscription of Illustrator for months.  Please cancel my subscription

Dear Rajshree,

I would like to cancel my month-to-month subscription of Creative Cloud.

Thank you in advance!

Adam

OH MAN, am I stoked to write about my experience with Adobe customer service. Let's start at the beginning: Five weeks ago, Adobe mistakenly created a team account, when I was in fact supposed to be added to an existing team account. This happened with many people at my company, which means Adobe was double charging my company for duplicate accounts for weeks. I've made countless phone calls regarding my account and have now been advised to cancel it. HOWEVER, Adobe seems hell bent on not letting this happen. After a handful of calls to their customer support number, being transferred multiple times, being hung up on my support team and calling back, being on hold for (not exaggerating) over an hour at some times, I hang up. This is BY FAR the [inappropriate language removed by moderator] customer service I've seen in a long time. It's pretty impressive, actually. It's almost like that's your goal? So if any of you Adobe folks are reading this, you need to cancel my group account. And then you need to reimburse my company for double charging them. And then, you should maybe consider giving them a credit on their account for making them spend WEEKS trying to correct a problem that seems so simple, and yet so beyond the comprehension of your team. Bravo.

I have been trying to cancel my account and it seems next to impossible to do it. I have been paying for four licenses when I am only using one. There is no option to do it through account settings. I tired doing it through chat few months back and kept being transferred for over 3 hours. Finally they say that someone needs to call me and Adobe people dont take into consideration time difference and call me at odd hours in the night and they refuse to cancel the service. I am trying to do this through chat again and have been waiting for 2 hours with no response. This has been the worst experience I have had with any company I've dealt with. Completely unprofessional and not expected from Adobe.

Hi,

I've cancelled my subscription in june 23rd (* order number: 25837373224 ) and just realized im still beeing charged for it.

Can someone please help me to cancel it and refund?

Thanks

Thiago Mota

Hi, can someone from the staff please help me cancel my subscription. I've been tossed everywhere in the site when all I want to do is just cancel my subscription. Thanks and have a good day.

‌I wish to cancel my plan as well.

Wow. This is ridiculous. I have just received an email from Adobe saying my credit card payment is unable to be processed. I thought I had cancelled this before and now I am following this ridiculous loop of links to how to cancel that keep returning to the same place and not giving me contact options.

Not happy