Participant

Answered

Cancelling my subscription to creative cloud

Forum|Forum|12 years ago
June 3, 2013
76 replies
89617 views

I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

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Correct answer baljeet_singhj75820470

Check this : http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Show previous replies

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damianr58246846

Participant

Hello, could you please cancel my subscription to Adobe Acrobat? Thanks

S

suzig2656590

Participant

I have tried unsuccessfully to cancel my creative cloud subscription. Please cancel my plan.

Z

zachb60574003

Participant

Hello,

I have a student plan. The cancellation process is impossible to figure out, and sent me in loops, and I could never cancel, and now it has renewed for a year and I do not know what to do. I have not been using CC and would have liked it canceled a long time ago. Can I cancel it now please?

Thanks

T

tajg88366104

Participant

‌Hello Rajshree!

I would like to cancely subcription too. I have been trying to unsubcribe it but I couldn't do it! So frustrating! Please help me! Thank you so much

J

jaffadave-KNFM7s

Participant

I need my plan cancelled, I've lost my job and no way i can keep paying this, tried to cancel my plan but i get stuck in an endless loop with no out options, my last choice will be to call my financial institute and ask them to block Adobe from charges, this is a horrible system that obviously makes it hard to opt-out. For is my last hope of getting an answer.

R

rahmitan71

Participant

Hello,

I have the creative cloud annual membership, could you please help me and cancel it?

Following the links to cancel never seem to lead anywhere.

Any help would be much appreciated, Thanks.

Rajashree Bhattacharya

Community Manager

Do you wish to cancel the CC purchased on 12/09/14 , please confirm by personal messaging.

Regards

Rajashree

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rikkib64434264

Participant

This is the second time that I am requesting to have my membership canceled. I'm really disappointed with adobe that they would make this process so difficult, near impossible to complete. I really would like to just cancel my membership and stop being run around in circles.

dalem61918809

Participant

I just finished an online chat attempting to cancel my subscription. But got no where. I have been a good customer for 2 years, but now my company has purchased a corp license for our team, and I no longer need to this product. I was told that I would have to continue my subscription until March of 2016 or pay a penalty up front. How greedy are you Adobe. I mean really you already have so much of the world market. I promise you that I will not be renewing my membership, and I am going to ask our IT purchasing department to research a different product.

I

ianm18738552

Participant

Same problem here. Adobe should be ashamed of themselves and the very poor customer service they provide to CC customers.

Rajashree Bhattacharya

Community Manager

Hi Ian,

Could you please let us know if we could help you in any way. The CC purchased on Feb 6, 2013 is cancelled.

Regards

Rajashree

Available Name

Participant

I agree. Extremely frustrating. Click a bunch of times, enter in a bunch of information only to be told to contact Adobe by phone or chat. The phone number I was provided was an African number - not even the same continent where I live. The chat option says "Available 24 hours a day, 7 days a week," followed by "Chat is now closed".

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richard_nz

Participant

I agree with everything said here. I took 2 hours going round in circles before I realised that the button you need does not work on Google Chrome - you need to be in Firefox or IE to see it. Then you have to phone someone who gives you a cancellation number and hands you off to someone else - another hour. Then you finally get to cancel - but make sure you get the name of the person cancelling - just in case.

How hard is it to put a clear button on the account page that allows you to cancel online? Not hard from the masters of web programming you would think.

This BS has convinced me to avoid Adobe products in future, these are the actions of a very cheap company. I have complained to my local commerce commission and I urge others to do the same.

Bad, to the bone.