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Abe_Tabar
Participant
June 3, 2013
Answered

Cancelling my subscription to creative cloud

  • June 3, 2013
  • 76 replies
  • 89617 views

I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

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    76 replies

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    K
    kristind3176952
    Participant
    July 18, 2015

    honestly this is so reminiscent of the rest of using creative cloud. in general it's a hassle to figure out their changes and then you have to spend hours talking to a representative. sometimes they're helpful but it's still such an incredible waste of time.

    Rajashree Bhattacharya
    Community Manager
    Rajashree BhattacharyaCommunity Manager
    Community Manager
    July 19, 2015

    Now we have an option to get connected to the billing support team, please try it : Contact Customer Care

    Regards

    Rajashree

    R
    rikkib64434264
    Participant
    July 24, 2015

    I tried the link but i am still being sent in circles.  I would like to cancel my subscription to Creative Cloud, Photoshop and Lightroom.

    A
    Anonymous
    July 18, 2015

    I agree, it would seem to be impossible. They are definitely making it as hard as possible to opt out. I feel the only option is to cancel the payment to make sure it doesn't go through again.

    I'm really surprised that such a huge company goes to such lengths and makes it so difficult.

      E
      evanchris89
      Participant
      July 12, 2015

      I have tried several times to try and cancel my old membership because I am trying to login to my business account and the creative cloud don my desktop won't even sign out of my old account. someone please help I AM SO ANGRY!

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      July 12, 2015

      Have you contacted Adobe Support for this as there might be an issue with the Adobe ID. https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp

      Regards

      Rajashree

      M
      melvtan
      Participant
      July 6, 2015

      Hi Rajshree, please help!

      THis is absolutely frustrating - trying to get my subscription cancelled! I have been trying for months now and wasting money paying for something that I am no longer using.

      PLEASE CAN YOU CANCEL MY SUBSCRIPTION - month-to-month plan.

      I Would appreciate it greatly. Thank you!

      A
      anzlieg79882067
      Participant
      July 8, 2015

      After a long search I found a way to actually CHAT with someone to get help.  Creative Cloud pricing and membership plans | Adobe Creative Cloud

        T
        TobyFung11734679
        Participating Frequently
        June 28, 2015

        Hi Rajshree, can you please help cancel my subscription to Indesign. Many thanks!

        L
        lasseh85484592
        Participant
        June 24, 2015

        Rajshree 

        can you also cancel my membership for the student plans for 1 one year as well. Thanks

        C
        charliea99459612
        Participant
        June 16, 2015

        ‌iis it possible to cancel my subscription on here??  if so please contact me at jamesviattisproduction

        @gmail.com

        C
        cs7519255
        Participant
        June 12, 2015

        Can you please cancel my subscription to CC + Acrobat Pro? I have been trying to cancel it for hours. I will never pay for an adobe product from now on, really cheap trick to keep your customers paying.

        robertr61923323
        robertr61923323
        Participant
        June 8, 2015

        I signed up for month to month and now they are saying I signed up for a year? I only signed up because I wanted to learn premiere so I could get a job. I ended up not even applying for the job and now they are saying I have to pay for the year???

        robertr61923323
        robertr61923323
        Participant
        June 8, 2015

        Now when you go to cancel they offer you three months free??? I NEVER signed up for an annual membership! I don't have a job so the account that this paymnet is coming from doesn't even have money in it. I can't believe Adobe is doing this to me. I will never SUBSCRIBE to Creative Cloud again after this!

        S
        shainky
        Participant
        June 5, 2015

        Please cancel my subscription.

        adobe has already wasted a lot of my time while searching for that one click which will do the job but it was a total waste.

        please cancel it ASAP.

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