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Abe_Tabar
Participant
June 3, 2013
Answered

Cancelling my subscription to creative cloud

  • June 3, 2013
  • 76 replies
  • 89617 views

I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

    This topic has been closed for replies.

    76 replies

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    W
    wmshtwp
    Participant
    May 29, 2015

    Can I please get a response to my request from May 27? 

    W
    wmshtwp
    Participant
    May 29, 2015

    My original order number is

    Order number AD008293337

    I'd like to cancel this.  Is there any kind of cancellation fee or what do I need to do to stop the monthly payments on my CC?

    W
    wmshtwp
    Participant
    July 27, 2015

    I never received any kind of response on my request!  PLEASE CANCEL MY SERVICE!

    W
    wmshtwp
    Participant
    May 27, 2015

    Hi,

    I've also had similar issues where I've been on hold for close to an hour to cancel my subscription.  I believe I'm in a one year contract.  Can I still cancel now?

    A
    Anonymous
    May 26, 2015

    Hi Rajshree,

    Please cancel my membership to the Creative Cloud. I just signed up today, hoping to be able to convert some documents for free, but I seem to have mistaken, since all your services are chargeable.

    Please send me a confirmation email. Thank you.

    Kind regards,

    Joakim

    Rajashree Bhattacharya
    Community Manager
    Rajashree BhattacharyaCommunity Manager
    Community Manager
    July 12, 2015

    Hi Joakim Schuster,

    I am sorry for such delayed response, unfortunately I am unable to find any subscription under this ID, please let us know if you have any other ID to which any active subscription is there.

    Regards

    Rajashree

    M
    mikar19170537
    Participant
    May 26, 2015

    Greetings dear Adobe members!

    Could I get some help cancelling my Adobe CC subscription please? It´s really difficulty, because the customer service chat isn´t working and I just CANNOT cancel my plan from anywhere in the normal channels, even if I go to my account and try to cancel my subscription from there. I can´t find any direct channel to customer service anywhere, seems that there´s a lot of that going on around there...

    Please, could somebody help me out or point me to the right direction? And no, please do not refer to the usual help-pages, because the instructions there just doesn´t apply and sends me on a "loop" on the matter.

    Could ie. Rajshree help me with this matter?

    Thank you so much in advance!

    A
    alexander_supertramp
    Participant
    May 25, 2015

    Hi staff,

    I am trying to cancel a month-to-month and there is no cancel button. Can you help?

    Adobe® Dreamweaver® CC (month-to-month)


    Regards

    Pongpun

    Ned Murphy
    Ned Murphy
    Legend
    May 25, 2015

    Look thru the following links and use the chat or phone options (when they are available) if required for your situation:


    Cancel your membership or subscription | Creative Cloud

    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html


    https://forums.adobe.com/thread/1703848


    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails try using a different browser.

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership


    800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).

      AF_Ant
      AF_Ant
      Participant
      May 18, 2015

      Hello,

      Just like the original post, I want to close my account completely and get stuck in an endless loop. Surely Adobe can come up with a better way for their Customer Service.

      I'm on a free plan and wish i'd never signed up.

      Please can someone let me know how to delete my account and DON'T say Contact Customer Care ‌ as it brings me back to the Forums.

      Kind regards,

      Anthony

      S
      suzig10269002
      Participant
      May 17, 2015

      Me too, do Adobe make it intentionally impossible to cancel so they don't lose customers.  I am really upset that I can't cancel, please someone help.  Adobe, I will be tweeting etc. non-stop till you cancel my membership, your site is impossible.

      Jeff_Know1
      Jeff_Know1
      Inspiring
      May 17, 2015

      I have not heard anyone say that they've been able to cancel their membership somewhere online in the settings. Not once since the start of CC...

      There is no online cancelation method that you can do yourself. All the methods mentioned in the FAQ are lies. They do not work, you just keep going in circles clicking on links.

      You can ask for a cancelation here on this forum, through email, a phone call, and apparently with the chat function. But one way or the other, you are going to have to deal with an Adobe employee.

      So yes, Adobe makes it intentionally impossible to do it yourself.

      Prove me wrong... ANYONE... that you can cancel your yearly membership to CC without having to contact someone from Adobe.

      S
      suzig10269002
      Participant
      May 18, 2015

      I have found a way! Twitter! Just say you cannot cancel on line and for someone to please get in touch before you ring your lawyer! Within SECONDS they responded and after a couple of DMs I was assured that membership was cancelled!

      I think it outrageous that they make it IMPOSSIBLE for you to cancel on-line. Spread the word.

      Suzi Grant

      http://alternativeageing.net

      http://facebook.com/alternativeageing

      http://twitter.com/alternativeage

      http://instagram.com/alternativeageing

      kaitlynd94983580
      kaitlynd94983580
      Participant
      May 16, 2015

      hello

      can some one pretty please cancel mine I have been trying for weeks and it keeps taking me in circles, please help it says I'm on a 30 day trail but have been getting charged and really don't want to be paying for something I don't use

      M
      macyw42388609
      Participant
      May 16, 2015

      Halo, Can any staffs please cancel my subscription?

      kevine55253847
      kevine55253847
      Participant
      May 13, 2015

      I would like to cancel my Creative Cloud Photography plan (one-year). I am stuck in this loop and do not want the subscription anymore. Please have my plan cancelled as soon as possible. Thank you.

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      May 13, 2015

      Do you wish to cancel the below CC.

      Creative Cloud Photography plan (one-year)Desktop SubscriptionNov 4, 2014

      There will be a cancellation fee of 31.47 USD. Please confirm.

      Regards

      Rajshree

      kevine55253847
      kevine55253847
      Participant
      May 13, 2015

      Yes please. I want to cancel it.

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