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Abe_Tabar
Participant
June 3, 2013
Answered

Cancelling my subscription to creative cloud

  • June 3, 2013
  • 76 replies
  • 89619 views

I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

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    76 replies

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    Z
    zitao-gwIQVe
    Participant
    March 6, 2015

    Rajshree

    can you also cancel my membership for the student plans for 1 one year as well. Thanks

    Rajashree Bhattacharya
    Community Manager
    Rajashree BhattacharyaCommunity Manager
    Community Manager
    March 9, 2015

    The order is cancelled, you will not be charged.

    Regards

    Rajshree

    kalleighm94014410
    kalleighm94014410
    Participant
    March 6, 2015

    I have had the same issues. A constant run around and when you finally think your account is canceled, it shows up on your credit card again. Absolutely insane that you have to spend so much time on what should be such a simple task. Clearly management is not confident in the product or they would be assisting customers in this matter instead of trapping them.

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      March 9, 2015

      The CC purchased on Oct 30, 2013 is still active. do you wish to cancel , please confirm. You can leave a personal message too.

      Regards

      Rajshree

      T
      Tazznessa
      Participant
      March 3, 2015

      i want to cancel my subscription i dont have the time to use creative cloud as much as i thought. i orginally bought it for my husband who is photographer but he has his own programs he likes to use.

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      March 4, 2015

      The CC purchased in November 2014 has been cancelled.

      Regards

      Rajshree

      elio_freire
      elio_freire
      Participating Frequently
      February 23, 2015

      If you having difficulties unsubscribing yourself from Adobe plan/product you should probably check the following link:

      Cancel your membership or subscription | Creative Cloud

      Otherwise just contact the contact center from Adobe directly, use the following link to find phone numbers or chat service:

      Contact Customer Care

      S
      stevend42653650
      Participant
      February 19, 2015

      Hi! I have been waiting in a chat window for over half an hour (tethering my phone as I have no internet). I need my pre-paid annual subscription cancelled. Could someone there help with this?

      Regards,

      Steven

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      February 19, 2015

      Steven Doak, If you are facing any technical difficulties preventing the use of your membership please contact our support team directly at Contact Us.  Please make sure to log into http://www.adobe.com/ with the Adobe ID tied to your membership prior to contacting our support team

      If you are located in a country listed here then please contact our support team directly to update your membership status.


      Regards

      Rajshree

      mebynature
      mebynature
      Participant
      February 16, 2015

      ‌I have also been trying to cancel my membership. Rajshree can you please cancel my membership as well?

      A
      Anonymous
      February 16, 2015

      Hallo Rajshree,

      As I am facing the same problem, I have sent you an email with my request to terminate my Photoshop Photography Program subscription. I'm in the last month of the annual subscription and don't want to continue. I hope you can help me too...

      Regards,

      René

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      February 17, 2015

      The CC as requested by you has been cancelled, it will not renew again.

      Regards

      Rajshree

      CS, T2

      Z
      zoee218
      Participant
      February 14, 2015

      ‌I 100% agree. Their content and link navigation is deliberately sending members in a never ending spiral so they are unable to cancel a subscription. Developers call this a "death spiral."This is extremely poor customer service, and will be the downfall of Adobe. There are too many competitors that offer similar services, but care more about the customer experience, rather than how much money each member pays per month. I will no longer use Adobe or any of its services.

        hollym1310
        hollym1310
        Participant
        February 11, 2015

        ‌I would also like to cancel my annual prepaid subscription to Adobe Cloud. I'm not getting much use out of it, and hadn't intended to renew the subscription at all, until Adobe took the payment out of my bank account without the slightest notification.

        I've been trying to contact someone to have it cancelled and refunded (it hasn't yet been 30 days), but it's almost impossible to contact someone directly. Any help cancelling it would be appreciated.

          L
          leec45935234
          Participant
          October 13, 2015

          I too have been trying to cancel my subscription.  This is the worst run-around I have ever had to deal with.  Does anyone respond to customers?

            Rajashree Bhattacharya
            Community Manager
            Rajashree BhattacharyaCommunity Manager
            Community Manager
            October 14, 2015

            You are within 14 days of return & refund policy, please contact billing support via  Contact Customer Care

            It will be taken care of.

            Regards

            Rajashree

            brilleabendk
            brilleabendk
            Participant
            February 5, 2015

            who do i cancel my subscription?

            O
            OrionCD
            Participant
            February 5, 2015

            Hello Rajshree,

            I want to cancel all of my subscriptions (2) to get annual complete plan. Could you do that? Because I'm in Turkey and there is no cancel button in membership plan web page. I cannot reach anybody in Turkey via e-mail or phone.

            Thanks.

            Rajashree Bhattacharya
            Community Manager
            Rajashree BhattacharyaCommunity Manager
            Community Manager
            February 5, 2015

            Omer Candar, Please confirm the subscription that you would like to cancel as I see that you have many single app CC like Dreamweaver & Photoshop. please let us know if you tried to contact Support, if yes, do let know the difficulty faced by you as the issue was unresolved.

            I shall get it cancelled for you.

            Regards

            Rajshree

            O
            OrionCD
            Participant
            February 5, 2015

            Yes I have 2 subscription and I want to cancel two of them. Actually I want to upgrade to complete plan (for all apps), but canceling first will be easy i think. And about support: I have sent lots of emails to support but none of them answered. So please cancel them. Thanks.

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