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Abe_Tabar
Participant
June 3, 2013
Answered

Cancelling my subscription to creative cloud

  • June 3, 2013
  • 76 replies
  • 89619 views

I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

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    76 replies

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    A
    alexandrat60889937
    Participant
    February 5, 2015

    Can any staff member please cancel my subscription?

    Rajashree Bhattacharya
    Community Manager
    Rajashree BhattacharyaCommunity Manager
    Community Manager
    February 5, 2015

    Alexabdra Taylor, please let us know if you tried to contact Support, if yes, do let know the difficulty faced by you as the issue was unresolved.

    The CC has been cancelled & you will not be charged further.

    Current Plan:Creative Cloud Student and Teacher Edition (one-year)
    Account Activated:

    Sep 13, 2013

    Regards

    Rajshree

    B
    bas101231
    Participating Frequently
    February 5, 2015

    Hi Rajshree,

    I too tried to contact customer support and cancel my CC subscription. Please let me know if this can be done without a charge.

    Thanks.

    H
    Herophilos
    Participant
    November 5, 2014

    I tried to cancel my creative cloud account today given my rare use of the product (I am a hobbyist photographer) and trouble justifying the expense.  Once finally speaking to an unfriendly human and dealing with a language barrier I was put on hold three separate times after asking me the same questions repeatedly.  Each time I was  put on hold, it was not announced.  Suddenly, I would notice I was listening to hold music.  After 14 minutes on the phone and still finding myself on hold again, for something that should take 2 minutes online and to more that 5 or 6 mouse clicks, I remained unsuccessful at canceling, but not so successful at staying calm and patient.  I hung up.

    This is onerous, time consuming, and very disrespectful to paying customers.  I had always been happy with Adobe, but the new subscription plan is very upsetting to me and the greed and inconsiderate nature of Adobe, now, has me near infuriated.

    I know I am in good company, at least among my photographer friends, in having had quite enough of such and are saying good bye.  Adobe, let's see how well my credit card works the next time you try to bill it.

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      November 5, 2014

      I apologize for not being assisted, The CC purchased on June17th 2014 has been cancelled, you shall not be billed further.

      Regards

      Rajshree

      jazw37559553
      jazw37559553
      Participant
      January 21, 2015

      Hi Rajshree,

      I have been attempting to cancel my plan for some time with no success. Please may you cancel my plan as this has wasted too much of my time?

      Many thanks,

        H
        Hazza wazza
        Participant
        June 2, 2014

        This is an extremely frustrating waste of time. The actions given on the info page that has been linked are not what is actually possible on the page. There is no "Select and appropriate reason for cancelling you plan" option, nor is there a "Cancel my plan." button that is clearly shown in the example images.

        It is an endless loop that leads back to having to deal with customer support. It's contrived and a deliberate pain to do. It is extremely petty and convoluted.


        Don't do a bait and switch to try and lure me away from canceling my plan. If I don't want to be enrolled any more, let me leave.

          jeffk54979319
          jeffk54979319
          Participating Frequently
          August 30, 2015

          I agree, I tried to cancel my CC subsciption via the instructions and it became impossible to do so online.

          When did Adobe turn into Snake Oil Sales People?

          NitinGupta7
          Adobe Employee
          NitinGupta7
          Adobe Employee
          June 3, 2013

          Hi Abe Tabar

          We are sorry if you are facing a problem, please let us know how we can help, If you need help in cancellation, I can surely help you with that.

          However, cancellation attracts a charge, if you used it, and if you are in a contract, if you have it in less than 30 days, Its not a problem et'all.

          -LP

          W
          W_J_T
          Inspiring
          June 3, 2013

          A basic overview of the cancelation terms can be found here as well.

          http://www.adobe.com/misc/subscription_terms.html

          Y
          yatesjdy
          Participant
          October 17, 2013

          The real question here is why do I have to talk to a human to cancel my plan, when acquiring the software can be done without a human in the loop.

          The frustration that most people encounter is very likely the prolonged wait in the chat window trying to talk to an agent.

          All the references above simply point to the same requirement - you must chat with an agent to cancel.

          Why is that necessary?

            W
            W_J_T
            Inspiring
            June 3, 2013

            Abe Tabar wrote:

            If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

            That should be self evident.

              baljeet_singhj75820470
              Adobe Employee
              baljeet_singhj75820470Correct answer
              Adobe Employee
              June 3, 2013

              Check this : http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

              N
              naomih78619643
              Participant
              March 6, 2015

              Would you please cancel my student edition subscription.

              Thank you,

              Naomi

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