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literalnovice
Participant
December 3, 2019
Question

Cannot uninstall or repair Adobe Creative Cloud or any Adobe programs

  • December 3, 2019
  • 2 replies
  • 296 views

Adobe Creative Cloud, as it is, it not working. I have tried several things and none of them are working.

 

  • I tried to uninstall Adobe Creative Cloud, but it will not allow me as I still have programs that use Adobe Creative Cloud.
  • I tried to uninstall Adobe Premiere Pro, the program that uses Creative Cloud, but it won't work because Creative Cloud doesn't work. 
  • I tried to repair Creative Cloud after clicking Uninstall, but I got error code 21 (OS does not meet the minimum system requirements for this installer. Windows 7 is the minimum required for installation.) I am using Windows 10.
  • I tried to repair Creative Cloud after opening it, but 2% in I get error code 72 (There seems to be a problem with the downloaded file(s). For troubleshooting tips, please visit our customer support page.)

 

I have no idea what to do. I'm stuck.

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Community Manager
Community Manager
December 3, 2019

LiteralNovice, sorry you are facing errors while attempting to install the Creative Cloud desktop app.  Please see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html for steps you can take to resolve the current errors.

 

Please update this public forum discussion if you have any questions.

December 3, 2019

Moving to the Get Started forum from Community Help