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geofery_sousa
Participant
January 10, 2020
Question

Cant download premiere pro

  • January 10, 2020
  • 3 replies
  • 310 views

I recently changed my plan about an hour ago from Photoshop to Premiere and I am trying to download it but it doesn't give me the option it keeps saying I have to buy it. Trying to figure out what to do.

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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 10, 2020

Do the recent plan changes show up in your Adobe account yet?

https://account.adobe.com/plans

If, not you might need to wait 12-24 hours for the system to update.

 

I agree with the suggestion by S_Gans

 

Nancy O'Shea— Product User & Community Expert
S_Gans
Community Expert
S_GansCommunity Expert
Community Expert
January 10, 2020

Have you logged out of the Adobe Cloud Desktop app, quit and restarted the desktop app and logged back in?

Adobe Community Expert / Adobe Certified Instructor
    T
    Test Screen Name
    Legend
    January 10, 2020

    How did you change your plan? Who did you talk to or what did you click? What does your account show?

    Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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