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H
HeliK
Participating Frequently
April 25, 2019
Question

CC thinks there is three PC's logged in

  • April 25, 2019
  • 2 replies
  • 528 views

I have my CC on my PC and laptop, and when ever I log into my PC, it asks me to sign in and log out from one of the computers, but there is already my PC and laptop. It still gives "This computer"  (which is there) when I have to choose where to log out.

When I view this from the laptop it shows two exactly same named Pc's where I am logged in. But I do not have log into laptop anymore since I log out of the same PC that it tells me is already logged in.

I have Windows 7 and I have pinned AI and PS to my desktop taskbar.

What causes this and how to solve it?

Sorry for confusing explanation.

This topic has been closed for replies.

2 replies

M
MasonMedia
Participant
July 21, 2019

I have this same issue which began months ago and updates have not addressed it.  I have a desktop and a single laptop, both running Win10 64bit.  This did not happen before.  Also, I am concerned that I will not be able to use my CC applications when disconnected from the internet since the license manager is not working correctly.

Help, please.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 21, 2019

that's normal and expected.

M
MasonMedia
Participant
July 21, 2019

Not a very useful reply.  The product is communicating false information to the user.  When only 2 instances are installed, which is allowed, there should be no message suggesting the presence of a third instance.  This is a bug and it should be fixed.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 25, 2019

if you win7 computer is 64 bit it is probably listed twice looking something like

'somecomputername on windows'

'somecomputerrname on windows_64'

those count as one/same computer.  other than that, deactivate superfluous computers from your account, https://accounts.adobe.com

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 26, 2019

kglad  wrote

if you win7 computer is 64 bit it is probably listed twice looking something like

'somecomputername on windows'

'somecomputerrname on windows_64'

I had that also with my Windows 10 system...but in the meantime there was probably an update. I don't see it anymore.

For a fact: There is something in the system that confuses the Adobe license manager.

ABAMBO | Hard- and Software Engineer | Photographer
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