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Participant
March 3, 2022
Question

Changing instalation folder doesn't work

  • March 3, 2022
  • 3 replies
  • 266 views
This topic has been closed for replies.

3 replies

Community Expert
April 20, 2022

Moving this discussion to the better suited Download & Install forum

-Manan

-Manan
Community Manager
April 19, 2022

Hello @ArielAleXCo,

 

Sorry to hear about the experience. In addition to Kevin's suggestions, I would suggest you try out these steps in order:

 

  1. Uninstall your app (Illustrator/Photoshop etc.) 
  2. Change location for installing apps under the preferences for Creative Cloud.
  3. Re-install your app.

 

If the steps above don't work, try uninstalling the applications using the CC Cleaner Tool and then reinstall them from the Creative Cloud Desktop app.

 

Kindly update this discussion if you need further help. We'd be happy to assist.

 

Thanks,

Anubhav

Kevin Stohlmeyer
Community Expert
Community Expert
April 19, 2022

Make sure you've removed all Adobe applications from the C drive before switching.

If it detects resource files in C drive system, it will still go there.