Skip to main content
S
Sanityfilms
Participant
July 8, 2013
Answered

Cloud Desktop App is blank?

  • July 8, 2013
  • 44 replies
  • 109173 views

Just updated the cloud desktop app and now it loads blank. I can't sign in or download programs anymore. I tried uninstalling and reinstalling it and still nothing. 

How do I fix this?

    This topic has been closed for replies.
    Correct answer iAnkitkhurana

    Rename the opm.db file.

    1. Close the Creative Cloud application if it's running.
    2. Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
      Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    3. Rename the opm.db file to opm_old.db
    4. Launch Creative Cloud

    Ankit

    44 replies

    L
    ljsilver71
    Participant
    July 27, 2015

    No way. Brand new iMac 27", OSX 10.10.4 here, did EVERYTHING I've read, unistalled, deleted, cleaned, restarted, renamed, but still getting a white window...

    What the hell Adobe, please release a fix, we aren't playing here... I NEED THE APP WORKING.

    Thanks

      L
      ljsilver71
      Participant
      July 27, 2015

      Solved using Clean My Mac by Mac Paw which cleared better than Adobe Clean, but it is not a professional way.

      Adobe MUST solve this problem.

        esanoche
        esanoche
        Known Participant
        July 24, 2015

        BLANK AGAIN!

        So today, AGAIN, my Creative Cloud is blank after doing a re-start. I again went into my Activity Monitor, aorce quit all the adobe processes, and then re-start creative cloud. It worked again. Mac OSX 10.10.4,  16 G RAM Same process as my comment #100 above.

          TSI
          TSI
          Participant
          July 24, 2015

          I've had no issues after following the method described in #91.

          esanoche
          esanoche
          Known Participant
          July 24, 2015

          Done that a dozen times. Blank window comes back in a week.

          esanoche
          esanoche
          Known Participant
          July 23, 2015

          Comment #91 deleting the  OOBE folder works for me but the problem comes back almost every week. I can cure the blank window it by quitting all the Adobe processes running using the Activity Monitor on my Mac 10.10.4., then restarting.

            D
            dittmer2013
            Participant
            July 23, 2015

            #91 worked from Os X 10.10.4 (July 2015)

            esanoche
            esanoche
            Known Participant
            July 19, 2015

            This is still happening every week or so. Today it is blank again. My method to make it function on Mac OSX 10.10.4 ( 16 G Ram)  is  to open the "Activity Monitor"  in the "Utilities" folder, force quit everything with a Creative Cloud Icon that appears in the Activity Monitor, then re-start Creative Cloud. This worked this morning.

              J
              JePe
              Known Participant
              July 19, 2015

              stil no fix for this the normal way I see, meaning.. Adobe making it work normally . It's extremely not professional to have such 'bug' still there, after years... and claiming you have 'professional'  software... fix it!! Put it on your 'fixlist', get a programmer to look at it!!

              Btw, you need to 'kill'  all Adobe cloud software, otherwise the file is locked...

              Woodee_uk
              Woodee_uk
              Participant
              July 17, 2015

              How to unsubscribe from this thread?!

              Pangtuwi
              Pangtuwi
              Participant
              July 17, 2015

              The chap on the help chat just solved this for me after I tried everything shown here. 

              click on Finder, Then GO menu on top, Go To folder

              Type ~/Library and Press Enter.

              From there, open > Application Support > Adobe folder.

              Delete OOBE.

              Still In Finder, click GO option on the top menu

              go to the Adobe application manger after clicking on utilities.

              trash both the Adobe application manager and Adobe creative cloud

              go to the Application folder

              trash the Adobe creative cloud folder

              now browse to Download Adobe Creative Cloud apps | Free Adobe CC trial‌, download it and install.  


              Worked for me.

                TSI
                TSI
                Participant
                July 22, 2015

                After trying several suggested solutions, this one (91) worked for me on my Mac 10.10.4

                michaelc66295437
                michaelc66295437
                Participant
                July 13, 2015

                How do you close it if its blank?

                I have tried to uninstall it but it says it is in use!!

                Pangtuwi
                Pangtuwi
                Participant
                July 12, 2015

                This solution did not work for me.

                Am using OSX Yosemite.  I have also tried uninstalling, deleting the opm.db file, restarting and reinstalling but it still does not work.

                I read in one of the forums that this could be caused by a problem in my profile.  I have updated my entire profile but this also did not work.

                thanks!

                Show more replies
                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices