Participant

Answered

Cloud Desktop App is blank?

Forum|Forum|12 years ago
July 8, 2013
44 replies
109173 views

Just updated the cloud desktop app and now it loads blank. I can't sign in or download programs anymore. I tried uninstalling and reinstalling it and still nothing.

How do I fix this?

This topic has been closed for replies.

Correct answer iAnkitkhurana

Rename the opm.db file.

Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud

Ankit

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V

VacavilleIT

Participant

I have encountered similar issues. We operate in an enterprise environment and users are not local administrators on their computers. I have tried all the recommended fixes, to no avail. After spending hours working with Adobe support, I was told that if the users did not have local adminstrative rights on their computers (Windows7 sp1), that creative cloud would not work. Funny thing though, it was working about 3-4 weeks ago. This failure all started after a required creative cloud update.

Following this thread in hopes that someone with have an actual fix.

PAOLO FREDIANI

Participant

PANNELLO CREATIVE CLOUD BIANCO

Sistema operativo Windows 7 Professionale

Ho effettuato il rename del file opm.db file in opm_old.db come indicato ma non ho risolto il problema.

Ho provato a eliminare la cartella OOBE, ma non ho risolto il problema.

Ho provato a eliminare anche le cartelle AAMUpdate re AAMUpdaterInventory, ma non ho risolto il problema.

Paolo Frediani (Firenze - Italy)

PANEL CREATIVE CLOUD WHITE

Operating System Windows 7 Professional

I did rename the file in the file opm.db opm_old.db as indicated but I have not solved the problem.

I tried to delete the folder OOBE, but I have not solved the problem.

I tried to delete the folders AAMUpdate re AAMUpdaterInventory, but I have not solved the problem.

Paul Frediani (Florence - Italy)

PROBLEMA RISOLTO!!!!

1) chiudere CC

2) disinstallare CC utilizzando ACToolMain.exe

3) rinominare la cartella OOBE in OOBE_old

4) collegarsi al sito Adobe con le proprie credenziali

5) scaricare nuovamente la versione 'prova'

6) avviare CC appena installato

7) andare nei settaggi e togliere la spunta all'avvio automatico e all'opzione di sincronizzazione dei files

8) chiudere CC

9) riavviare il PC

10) aprire CC

11) scaricare Ps CC

12) avviare Ps

13) chiudere Ps

14) riavviare il PC

PROBLEM SOLVED !!!!

1) close CC

2) uninstall CC using ACToolMain.exe

3) rename the folder OOBE in OOBE_old

4) connect to the Adobe site with their credentials

5) re-download the version of 'evidence'

6) start the newly installed CC

7) go into the settings and uncheck the option at startup and automatic synchronization of files

8) close CC

9) restart the PC

10) open CC

11) Ps CC download

12) Ps start

13) Ps close

14) restart the PC

PAOLO FREDIANI

Participant

PANNELLO CREATIVE CLOUD BIANCO

Sistema operativo Windows 7 Professionale

Ho effettuato il rename del file opm.db file in opm_old.db come indicato ma non ho risolto il problema.

Paolo Frediani (Firenze - Italy)

E

evansargent

Participant

thanks!

i can't get to the library folder though. I hear it is invisible. Any thoughts?

M

MoringelloPhoto

Inspiring

i can't get to the library folder though. I hear it is invisible. Any thoughts?

On a Mac, right? Go to any Finder window and click on the Go menu, and a list of folders will drop down.

Press and hold the Option key and a new item "Library" will appear. This is your user's Library folder.

Alternatively, from the Go menu, choose "Go to folder..." and go directly to "/Library" for the root Library dir, or to "~/Library" for your user's Library dir.

I know there's another way to show the Library folder, and some apps will display hidden folders, etc... but these are the easiest without modifying your system.

B

brothermaumau

Participant

Finally! After perusing the forums, this worked for me! I have Mavericks and the easiest way to find the elusive opm.db file (which I couldn't locate for hours) is opening your Finder, clicking on the "Go" menu at the top of your screen, holding the option key (the library folder should appear), clicking the library folder, then Application Support, then Adobe, then OOBE...

...THAT'S finally where I found the opm.db file! Thanks!

P

PinoDigrisolo

Participant

Thanks!

M

MoringelloPhoto

Inspiring

None of these have helped me yet. (Mac OS X Mavericks)

CreativeCloud just shows the blue spinner, but otherwise is blank.

I have no way to upgrade. Of course, with CC being as fudged up as it sounds like it is, I don't think I want to upgrade yet until more issues are fixed.
But it would be nice if CC was *working* so I eventually got the choice!

M

MoringelloPhoto

Inspiring

FYI... I went into Photoshop and chose the Updates menu there. It tried to open the old style Update Manager.

* It was THERE that I was told update manager was missing or corrupt and that I needed to download and install.

I did that, and re-started CC .... ..... IT WORKED!

Woodee_uk

Participant

Wondering why this is still occurring? Occasionally I have to do this to get Creative Cloud working again.

J

joanp1

Participant

I'm having the same trouble. It used to be there and working, then I couldn't log in, so I re-downloaded the app, also tried deleting the OOBE folder (didn't find the mentioned files there, either), uninstalled the desktop app, then reinstalled. When the install was finished it opened the creative cloud app, and that little circle is still spinning No evidence of a way to sign in. Where do I go from here? (Using Mavericks on Mac).

A

AWE13

Participant

Please see post: Re: creative cloud is blank window why?

I had to delete the OOBE folder in Common files and then it worked after reinstalling

C:\Program Files (x86)\Common Files\Adobe\OOBE

M

mprogers

Participant

Just to augment this, in my case it was *not* sufficient to delete the OOBE folder in my user Library. I also had to delete folders (Application Support/Adobe/AAMUpdater and AAMUpdaterInventory and OOBE) from /Library.

Michael