Participant

Answered

Cloud Desktop App is blank?

Forum|Forum|12 years ago
July 8, 2013
44 replies
109173 views

Just updated the cloud desktop app and now it loads blank. I can't sign in or download programs anymore. I tried uninstalling and reinstalling it and still nothing.

How do I fix this?

This topic has been closed for replies.

Correct answer iAnkitkhurana

Rename the opm.db file.

Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud

Ankit

Show previous replies

M

Mark2004

Participant

HI,

I've been having the same problems with no luck. Then I tried uninstalling the Adobe Creative cloud installer AND then deleted not just the file but the OOBE folder and the AAMupdater folder. I redownloaded it after running the Adobe Application manager (that didn't appear to do anything) and on running the downloaded creative cloud installer it appears to work.

I have now idea why!

Hope this helps someone.

Mark

J

JvilleJag

Participant

Fortunately, this worked for me as well.

I

IrishMerlin

Participating Frequently

I have Windows 7 Premium.

I've tried all the following in the previous posts to no avail, except for creating new windows account. New account was the only way for it to work and I did not want that.

I finally figured out the root of all evil. The ampersand in Windows user folder name (not the Windows displayed user name).

If you have ampersand (&) or other non-alphabet characters in windows user folder name (Example: C:\Users\Bob & Mary), then Flash Builder will fail to install (happened to me), Creative Cloud will display white screen, and/or other miscellaneous problems.

I confirmed this to be true and works:

1) I had blank Creative Cloud window as shown in the first post.

2) I renamed the display username and window user folder name by doing the instructions here:

http://www.ghacks.net/2011/03/28/how-to-change-a-windows-account-name-and-user-profile-folder-name/

(Example: Change from "Bob & Mary" to "Bob n Mary" - without the quotes)

3) After logging back in my newly renamed account, I opened Creative Cloud and login interface shows up! :-)

W

workplaywork

Participant

Thank you IrishMerlin! You answered my prayer

D

Didi_Kopter_hexa

Participant

Hell,

I have the same problem, now it is fixt, THANKS

Didi

S

SanityfilmsAuthor

Participant

Yes, Ankit Khurana's answer fixed the problem.

Rename the opm.db file.

Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud

sumitash1

Adobe Employee

@Ryno Bucket :

Could you please see if there is proxy set on your computer which is blocking communication to Adobe servers?

Thanks,

Sumita

iAnkitkhuranaCorrect answer

Adobe Employee

Rename the opm.db file.

Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud

Ankit