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Vincent.
Vincent.
Inspiring
July 24, 2018
Answered

Creative Cloud (CC 2018) won't update apps

  • July 24, 2018
  • 3 replies
  • 8573 views

So this is a weird one and it's been happening for the past six months or so. The creative cloud 2018 desktop app won't keep my apps like After Effects or Premiere Pro up to date like it should.

I'm on the most recent version of Mac OSX and my machine has the hardware to run things, I just think it could be a problem with the app itself. For example, my AE app has stayed in 15.0.1 probably since it released or since I had a similar problem updating from the previous version to the most recent.

For those of you who don't know already you can update to the most recent version by uninstalling the app and then reinstalling by choosing the most recent version.

I'm not sure why the CC app won't update my apps, the recent versions won't appear in the 'Other versions' section of each app either, so it's incredibly weird.

Just wanted to bring this up and see what people are experiencing and if there's a fix yet.

    This topic has been closed for replies.
    Correct answer kglad

    you should probably do a clean install:

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    use the desktop app to install your cc programs/trials

    3 replies

    C
    CharlesAMiller
    Participant
    February 27, 2021

    The app update issue remains unresolved.  No, a complete, clean reinstall does not resolve anything.  Every time I reboot my MacOS desktop, Creative Cloud insists on reinstalling; and the updates on all CC apps are dead.  Nothing EVER updates.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 27, 2021

    first, reset the cc app:

    to reset the cc desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
    if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
    use the desktop app to install your cc programs/trials

    arij2010
    arij2010
    Inspiring
    July 26, 2018

    Hi ,

    Just to be sure what you call last version?

    After Effects CC 2018 = After effects 15

    Premiere Pro CC 2018 = Premiere Pro 12

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 24, 2018

    you should probably do a clean install:

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    use the desktop app to install your cc programs/trials

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 26, 2018

    kglad  wrote

    you should probably do a clean install:

    A very clean install! We needed to reinstall the whole system from scratch to get rid of that nasty problem and some other nasty problems.

    ABAMBO | Hard- and Software Engineer | Photographer
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