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Walton88
Participant
January 13, 2018
Answered

Creative Cloud crashes and restarts. Causing issues in CC Programs

  • January 13, 2018
  • 2 replies
  • 1496 views

Hi all, apologies as this seems like a common issue but with no common answer...

My Creative Cloud app has decided very recently after years of working completely fine that it'll throw its toys out of the pram whenever I'm using a CC app, close itself, restart, and break all connections with things such as TypeKit, which then causes the apps to throw a fit and think I have no subscription to TypeKit. Very annoying, as I'm sure you can understand.

I've done the whole 'delete everything, delete the OOBE folder, use the CC cleaner' etc etc even delved into my registry and deleted anything that even had a whiff of Adobe about it, restarted the computer, reinstalled CC and... nope, no joy.

Now, the interesting thing is, that this started a few weeks ago when CC said that I was only able to use it on TWO computers and threw a fit because apparently I was using it on more than two. I only use two computers, so I thought 'hm, has my account been breached and someone is using it somewhere else?' so I logged out of all accounts and changed my password. Ever since then, its been hell with the restarts and the crashes and the hissy fits...

Some people have said it may be down to my Windows account privileges - I am the administrator, however I did recently also just link the account to my Microsoft account, perhaps this has caused Adobe to go 'woah, wait, this is a new user' and start going a bit crazy?

Any ideas would be grand as I'm about to sack it all off and go to the pub.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

I clearly mentioned "restarted the computer"

Didn't realise I had to do a step by step analysis of what I did, I thought it was fully implied by saying "whole 'delete everything..." etc.


Walton88, I am sorry that you continue to face difficulties using the Adobe Creative Cloud desktop application on Windows 10.  You mentioned that you deleted the OOBE folder and ran the CC Cleaner Tool.  Did you also create a new local administrator account, as discussed in, "Failed to install" error received when installing Adobe Creative Cloud desktop app ?  If so, what were the results?

2 replies

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thejoejay42
Participating Frequently
January 25, 2018

My god I thought I was the only one going crazy. Exact same issue after coming across the exact same thing - CC was signed out on my machine one day, so I deauthorised the other machines and then signed back in...ever since my computer has been signing me out every 15 minutes. I've tried all the steps you did too to no avail. Did the marked "answer" solve your issues? This is driving me insane, and Adobe support were absolutely useless whenever I've called/chatted to them.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 13, 2018

do a clean install, in this order:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Walton88Author
Participant
January 13, 2018

I direct you to the part in my post where I explicitly said that I had done that.

kgladI've done the whole 'delete everything, delete the OOBE folder, use the CC cleaner' etc etc even delved into my registry and deleted anything that even had a whiff of Adobe about it, restarted the computer, reinstalled CC and... nope, no joy.

The solution which you copied and pasted without reading my full post has not worked - 3 times - so I'm of the opinion that, if I try a 4th time, it'll most likely not work again. Rather frustrating.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 13, 2018

    you failed to indicate that you followed each step exactly (in particular, restarting your computer).

    but if you failed to notice the difference between cleaning 100% per those suggestions and doing 90% of those steps, you probably won't be able to solve this without someone doing this for you:  using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    or contact the Adobe Twitter team at @AdobeCare

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